Security operations is a complex subject and there is no doubt that it can be expensive and difficult, even for corporate organisations who generally have the resource, both financial and technical, to run a security operations centre (SOC), or at least can afford to outsource. I saw an RFP from a housing society for a SOC and I would be very interested to see if that contract gets let once the organisation gets the quotes, because I would be shocked if they could afford it.
Their RFP based its premise on the introduction of a Security Information and Event Management system (SIEM), which.in itself, might suggest that they don’t really know what they are asking for, or indeed, what they want. I base this on having designed, built and operated several such operations centres in the past.
Now before the SIEM vendors and resellers pile on, let’s be clear, SIEM systems have their place and are very useful in a SOC, although I would argue that they are most certainly not the end all and be all. My focus these days is on SMEs and for an SME there are several reasons why a SOC and an SIEM may be over the top and a cost too far.
Whilst an SIEM system is a valuable tool for cybersecurity, it comes with several drawbacks, including:
a. High Cost
Expensive Implementation – SIEM systems require significant upfront costs for software, hardware, and licensing.
Ongoing Costs – Maintenance, updates, and skilled personnel add to long-term expenses.
b. Complex Deployment and Management
Difficult Configuration – Setting up a SIEM system to work effectively requires extensive tuning and integration with various security tools.
Frequent Fine-Tuning – To avoid false positives and negatives, organisations must continuously refine alert rules and correlation policies.
c. High Volume of Alerts and False Positives
Alert Fatigue – SIEM systems generate numerous alerts, many of which are false positives, overwhelming security teams.
Difficult Prioritisation – It can be challenging to distinguish between critical threats and routine events without proper tuning.
d. Scalability Issues
Performance Bottlenecks – As an organisation grows, more logs and data sources can slow down the system.
Expensive Scaling – Scaling a SIEM to handle increasing data volumes often requires costly upgrades.
e. Need for Skilled Personnel
Expertise Required – SIEM systems need cybersecurity professionals to manage, analyse, and fine-tune them effectively.
Shortage of Talent – Finding skilled SIEM analysts can be challenging and expensive.
f. Storage and Compliance Challenges
Log Retention Costs – Storing large volumes of logs for compliance can be expensive.
Regulatory Complexity – Ensuring compliance with data protection laws (e.g., GDPR) requires careful log management.
h. Limited Threat Detection Without AI/Automation
Reactive Approach – Many traditional SIEMs rely on pre-set rules, making them less effective against new or sophisticated threats.
Lack of Automation – Without AI-driven analytics, manual investigation can be time-consuming.
Having debunked the usefulness of an SIEM system for an SME, let’s look at what an SME could do to mitigate their cyber risks.
A good cyber security strategy has always been founded upon strength in depth. Sound security architecture, good cyber awareness training, solid access control and identity management, and the ability to protectively monitor your estate for threats, vulnerabilities, and risks.
If you are not monitoring the effectiveness of the protections that you have spent good money on, how do you know it’s money well spent? Are those protections doing what you think they are? Monitoring is central to the identification and detection of threats to your IT systems. It acts as your eyes and ears when detecting and recovering from security incidents and it enables you to ensure that devices are used in accordance with your organisational policies.
Many small to medium-sized businesses struggle with stretched resources, lean budgets, and a critical technical expertise gap. This fight against sophisticated cyber threats and outdated systems turns them into easy targets for cybercriminals. Exposed and at risk, these businesses stagger on the edge of significant disruption, financial loss, and reputational damage. Although on the surface an SIEM system might seem to be what an SME needs, it would not fit the profile of most SMEs, being too resource intensive and costly.
We have been researching the market, looking for a way of providing a security managed service that would serve an SME, at an affordable price. And we think we’ve found it – no, we are SURE we have found it. Simplicity is at its core, employing enterprise-grade technology to simplify and streamline the day-to-day work. Our unified platform and onboarding process, seamlessly detects, prevents, and responds to cyber threats in the most holistic, hassle-free, and cost-effective way.
We are offering a 14 day free trial and will cover:
Email security.
Cloud data.
Automated cyber awareness training.
External risk.
Endpoint security.
Secure browsing.
Phishing simulation.
And as an added bonus we can provide cyber insurance at a price which is directly linked to your risk score within or system. The lower your risk, the cheaper the insurance.
This system is deliberately aimed at 1-250 IT users in any business. Most SMEs come in around 10 to 15 IT users, but we’re not precious about it. It is a managed service, and we have our eyes on the glass and can mitigate your risks automatically, or in concert with you, depending on how you wish to tailor the service. All this for a mere £12 per user per month.
…. or let’s call it GRC because it is a bit of a mouthful. Two questions arise, firstly what does it mean, and secondly, does it really apply to SMEs?
To answer the first question GRC is a program that comprises those elements which, governed by the cyber-security strategy, provide cyber-security risk assessment, generate appropriate cyber-risk management policies and controls, and enable measurement of compliance with those policies and controls. Let’s not forget those controls required by regulatory compliance which are required by legal and regulatory bodies.
Governance is the process which dictates policy in line with the cyber-security strategy. Governance ensures that the organisation’s cyber-security policies are generated, adopted and amended within an organisation. Governance may be derived from both internal requirements (e.g. audit, board direction, information security) and external sources (e.g. statutory and regulatory requirements).
Risk management is the process by which risks are evaluated in light of business requirements – and the organisation’s risk tolerance or appetite. Risk management and mitigation policies and controls are then designed to achieve an acceptable level of risk to the organisation’s finances, data, reputation etc. The policies and intensity and number of the controls must be balanced against their cost and budgetary considerations, as well as the acceptable level of residual risk remaining once all controls have been implemented. Risk management is also the means by which new risks from emerging threats and new business opportunities are assessed and reduced to an acceptable level.
Compliance is the process by which adherence to risk management policies and controls are measured and gaps are identified. This function is performed by various individuals and teams, including internal audit, risk assessment teams, external regulatory agencies and third-party organizations.
OK, so far so good, but isn’t this all a little over the top for SMEs. Well yes and no. Firstly, every business must comply with the statutory regulations laid down by government and the requirements for governance laid down by various industry standards. PCI is a good example of the latter. If you don’t comply to PCI DSS standards, you simply won’t be allowed to take credit card payments. Maybe not important to all businesses, but it is to many.
Secondly, it is a matter of scale. Everyone in business does some form of risk assessment during the working day – is it safe to take this person on? Is this a good bit of business to acquire or is it too risky? Do we need to diversify? Etc. Even if your risk assessments aren’t formal and you are doing them on the fly, they are still relevant to your business. Cyber Security is no different. Your cyber assets, and in this case, we often mean your data, need to be risk assessed, ie assessing the risk to the business if it all goes pear shaped, and then the right controls applied. This falls under GRC.
So, what kills GRC in business? It’s often a lack of communication and understanding. The lack of understanding comes from not having the relevant expertise to talk to, and I’m not referring to IT techies. They are great at keeping your systems working, be they an in-house resource or a managed service IT company under contract. But they are not cyber security professionals. The latter is a skill set recognised in the industry with its own qualifications and career path.
The lack of communication comes in when you have the relevant expertise to hand, usually outsourced, but the board is simply not listening to what they are being told. So why is that? Well, a big mistake made by some cyber security people is being too technical and speaking in jargon. It doesn’t work and turns people off. When putting across an argument it must be in plain English and be business focused. Management has to see some form of ROI, even it that ROI difficult to measure, based as it probably will be on proving a negative, ie the controls are working because we haven’t been hacked, as opposed to, we haven’t been hacked so we don’t need to budget for this. Another example is talking about phishing, ransomware, hacking etc, when the business wants to hear about insider fraud and intellectual property theft.
My regular readers will be aware of my adherence to the KISS principle – Keep It Simple Stupid. So overly complex GRC tools and solutions won’t work with SMEs regardless of where they sit on the totem pole, either at the lower end of Small up to the higher end of Medium. All GRC principles must be scaled accordingly, and any practitioner used to evaluate your GRC issues must have a firm grasp of the business and apply GRC principles to support that business in a way that the management can immediately see its value. Not easy but very much doable.
When working for HP I had 2 teams, one was techie and the other, focused on GRC, was not so techie and I kept that separation as it was very important.
I am always happy to have a conversation around this subject.
Today is a typical January day, cold, wet and miserable. I really didn’t feel like getting out of bed but hey, not a lot of choice until I become a multi-millionaire and pay someone to get out of bed for me – I wish. I’m starting the day with a large coffee from Costa to try and kick start my creative juices and get this blog written. And no, I’m not writing it in Costa, it’s a takeaway. I’ve written several pieces on the dangers of insecure coffee shop WIFI.
Those of you who have managed to plough your way through some of my earlier stuff, will know that I am very big on user awareness training for staff at all levels, believing as I do, that it is arguably one of the quickest wins that an SME can make, to protect themselves against cybercrime. There is however a very close second, and that is identity and access management.
Before I get into that, let’s talk a bit about Zero Trust. You might have heard the term but what exactly does it mean? Zero Trust architecture is a security concept that emphasises the importance of continuous verification and strict access controls within a network environment. It operates on the principle of “trust no one” and assumes that no user or device should be inherently trusted, even if they are within the network perimeter. Instead, Zero Trust focuses on authenticating and authorising every access attempt, regardless of its source or location.
In a Zero Trust architecture, access controls are implemented based on various factors, such as user identity, device health, location, and other contextual information. This approach helps prevent lateral movement within a network, reduces the impact of potential breaches, and improves overall security posture.
Zero Trust architectures typically employ technologies such as multifactor authentication, encryption, micro-segmentation, and continuous monitoring to enforce access controls and detect anomalous behaviour. By adopting a Zero Trust mindset, organisations can enhance their security defences and better protect against modern cyber threats.
Getting back to Identity and Access Control, there is mounting evidence that the message is getting through that, although passwords are very important, they most certainly aren’t the panacea that many think they are. We can see many organisations moving to 2 factor authentication as a norm now. In fact, if you want to be accredited to Cyber Essentials or ISO 27001, it’s a requirement without which you won’t pass. A charity I volunteered for has done just that and not before time, considering the amount of personal data they are holding. But is that enough?
Compromised credentials are very high on the list of cybercrime related incidents that we see and have to deal with. Protecting these identities can be a very technical issue and advice and guidance will be needed to ensure that you are adequately covered. However it needn’t be overly expensive, neither need it be overly complicated. In fact, I’m a great believer in that the simplest solution is often the best solution. I’m an adherent of the KISS principle – Keep It Simple Stupid.
Questions to ask yourself include:
Are your user accounts configured with the minimum level of privilege they need to do their job?
If an employee needs additional privilege to carry out a one off job, how do you ensure that once it’s completed, the privilege is revoked?
What is a privileged account? Typically it’s someone who needs additional privileges as part of their daily tasks, such as adding/removing users, auditing actions, access to more secure areas of the network (finance, management data etc), etc etc. Are you limiting by policy the roles within your organisation that need privileged accounts, and are you specifying explicitly what those privileges are, by role?
Are your privileged accounts subject to greater levels of auditing and scrutiny?
Do you have a joiners and leavers process to manage active accounts?
Do you have a movers process ie employees that change roles and require different levels of access to carry out their new role, either adding or removing privilege?
Another issue that you may need to consider is any accounts that exist on your network that may be used by third party suppliers. Many companies use ‘just in time’ supply management which can require third parties to have access to their network. Another example is people like me who, when carrying out things like vulnerability assessments, may be given privileges to scan the network. Is that revoked at the end of the scan? And of course, there is the IT company you may have under contract who actively have access to your network to carry out maintenance and might actually also have a contract for controlling user privilege. Or perhaps the company you have under contract maintaining your alarms and security cameras which you didn’t know were actually using your network to connect to each other and their control room.
What about logging? What is logging? Every system has a set of logs which can be switched on or off. I often come across networks where logging has been switched off or never activated because its consider to be an overhead you can live without. Well, I disagree with that, quite vehemently. Logging helps you to determine what normal looks like. For example user profiles carry out certain functions within their role. If a user is stepping outside of that profile, you need to find out why. Is it a user who is doing something they simply didn’t realise they shouldn’t, or is it something more serious? Is it an identity that has been created or hi-jacked by a cybercriminal who has managed to gain access? Examination of these logs will help you understand that. There is of course software on the market that will be of great help with this. And of course, what do you do if you are suspicious of an activity or action by a user?
This is a big and crucial issue that deserves attention, more attention that a short blog like this can give it. So if you would like more information, we would be happy to oblige.
I’ve been talking recently about the relationship between IT and cyber security budgets for SMEs and I mentioned that at one time, the recommendation was that 5% of IT budgets be put aside for security. Well, that figure has gone up year on year and is now about 15%. Of course, these percentages work well in the corporate market where IT budgets can run into the millions, but in the SME world, where budgets are tiny in comparison, the percentages don’t work quite as well. After 15% of very little, is very little.
So where does that leave us? We still have to budget, failing to plan is planning to fail – how’s that for a nice bit colloquialism. Budgets are necessary. IT whether hardware or software, doesn’t stand still, it moves forward rapidly and the hardware you bought two years ago will often struggle to run some of the software upgrades, and those upgrades themselves come thick and fast.
Cyber security is no different. We have to contend not only with those software implementations, many with vulnerabilities already present, but with cyber criminals who are always pushing the boundaries. We play catch up. We always have and probably always will.
So what are we budgeting for? SMEs face several challenges in implementing adequate cybersecurity defences. These challenges arise due to resource constraints, lack of expertise, and evolving threats. Some of the biggest issues are:
Cybersecurity tools, training, and infrastructure
Inadequate funding for the above. SMEs will naturally prioritise business growth and operations over cybersecurity investments.
Lack of Expertise
SMEs often lack dedicated cybersecurity personnel or in-house IT teams. Limited access to experienced professionals makes it difficult to implement and maintain robust security measures.
In adequate or lack of cyber awareness and training
Employees may lack awareness of cybersecurity risks and become easy targets for phishing or social engineering attacks.
Insufficient training on best practices, like identifying suspicious emails or handling sensitive data securely.
Underestimation of Risks
Many SMEs believe they are too small to be targeted, making them complacent.
Attackers often target SMEs precisely because they assume SMEs are less secure than larger companies.
Rapidly Evolving Threat Landscape
Cyber threats like ransomware, phishing, and zero-day exploits are constantly evolving.
SMEs struggle to stay updated with new technologies and threats.
Outdated Technology
Reliance on legacy systems or software that lacks regular updates or patches.
Limited investment in modern security tools, such as firewalls, endpoint protection, or intrusion detection systems.
Third-Party Risks
SMEs often rely on third-party vendors or service providers, which can introduce vulnerabilities. Don’t assume that your IT vendor has a grip on security – they are often as ill-informed as you are.
A breach in one partner’s system can cascade down to the SME.
Compliance Challenges
SMEs may not have the resources to understand or comply with cybersecurity regulations (e.g., GDPR, CCPA, PCI DSS).
Non-compliance can result in fines or penalties, exacerbating financial pressures.
Insufficient Incident Response Plans
SMEs often lack a formal incident response plan to handle breaches or attacks.
Without predefined protocols, responses to incidents are slower and less effective.
Shadow IT
Employees may use unauthorised software or devices without IT approval, creating vulnerabilities.
Shadow IT can bypass existing security measures.
Supply Chain Attacks
Cybercriminals target SMEs as an entry point to larger companies in their supply chain.
SMEs often lack robust controls to mitigate supply chain risks.
Difficulty in Accessing Cyber Insurance
Obtaining cybersecurity insurance can be difficult or expensive for SMEs, especially if they lack basic protections.
Insurers often require proof of a certain level of security maturity.
These days addressing these challenges requires SMEs to adopt a combination of cost-effective solutions, such as managed security services, regular training, and leveraging cloud-based security tools. Effective cyber security is a business issue, not an IT issue and requires a thorough understanding of the risks, vulnerabilities and threats, that a business faces. It requires a professional approach from a security professional that most SMEs can’t afford to employ, so the next best thing is to partner up with such an organisation.
H2 provides affordable and flexible one-off and ongoing data protection and cyber risk protection services designed specifically for SMEs; at a price they can afford. Our advice and guidance takes a unique look at the problems facing SMEs whilst calling on our vast experience working for the larger organisations and government departments.
I wrote a post recently about what SMEs care about regarding Cyber Security v the continued FUD (fear, uncertainty and doubt), which many sales pitches tend to rely on, which helps foster the view that it’s all a little hyped up and not as serious as it advertised. Well, I hope my post did a little to dispel this and show that there really is an issue out there that needs to be addressed by all businesses, not just the corporate big boys. Let’s leave the stats and hype behind and concentrate on what SMEs need to be thinking about.
What is the cost of ignoring cyber security?
Perhaps this is the first question that they should be asking. The financial hit of a data breach can be crippling, especially for the smaller businesses who are perhaps running on tight margins and for whom cash flow is often critical. The average clean up for a smallish business is about £27K. this relates to system restoration, hardware replacement, and the implementation of enhanced security measures. and doesn’t include financial loss from the actual data stolen, or whatever scam was perpetrated, and any fall out from compliance failures, such as fines from the ICO. And at least a third of organisations admit to losing customers post a data breach, highlighting reputational damage and a loss of customer trust.
If you take all that into account, you should be able to work out what the potential cost might be for you.
So, what questions should owners, managers and board members be asking?
I think many get bogged down in the technicalities of IT and don’t consider it in business terms. They don’t think about the business impact of cyber security, about what it is they’re trying to protect. It’s not your IT systems, it’s your data that is the crown jewels. IT systems can be replaced, that’s what your insurance is about, but once the data is stolen, then you are in very real trouble.
Risk Management
Talking of insurance, that’s perhaps how you should be viewing Cyber Security solutions. Don’t think tech, think protecting the business. First and foremost, the board members need to ask themselves if they have a good handle on their cyber risk. Have they identified their cyber assets? What is a cyber asset? Cyber assets are not just hardware and software, in fact those are the least of your worries. It’s the data, where it is and how it’s protected that is important. Have you assessed the risk to those assets? Have you assessed the training requirements for your staff, not just the techies but all staff? Think People, Process and then Technology.
Once you have done this, then you can consider what controls need to be put in place to reduce the risk to an acceptable level.
Below is some of the controls you will need to consider. This list is not exhaustive
1. User Access Control (Admin access is a whole other discussion)
This isn’t just about passwords. Yes, they remain important but on their own, they are no longer sufficient. Nonetheless weak passwords, password re-use and password sharing remain one of the leading root causes of a data breach. 123456 and, believe it or not, password, remain the most used passwords across the world!
It is imperative that you have a strong password policy, dictating not just the length of the password, but also its construction, ensuring that there is a good mix of upper and lower case characters, numbers and symbols, that together make things very difficult for password crackers.
On their own though passwords remain a potential weak spot. Multi factor authentication (MFA), sometimes referred to as 2FA, provides that extra layer of defence and can help to protect against brute-force attacks, phishing scams, key-logging and social engineering. MFA can be simply implemented on most email platforms and within various apps you are using. For those of you trying for Cyber Essentials or ISO 27K series, MFA is mandatory, so make sure it’s put in place.
2. Are you backing up your files?
This seems an obvious thing to do but you’d be surprised how often when trying to restore from a backup, it fails. This is often because the backup routine was set up back in the mists of time and has never been reviewed and even more dangerous, it’s never been tested to see if it works. Set up your backup regime, have it reviewed regularly and tested regularly to make sure it works. If you are backing up online, keep in mind that if a cyber-criminal gets access to your systems to, for example, carry out a ransomware attack, then they can probably get at your back up as well. So, belt and braces, consider having an offline backup as well as an online backup. The latter is more convenient but is vulnerable.
3. Do you train your staff in cyber awareness?
My favourite subject – cyber awareness training. Your first line of defence is your staff, but if not trained adequately, they can be your biggest weakness. It’s known in the trade as the insider threat, but it is caused mainly by human error, staff members doing something they shouldn’t, not maliciously but simply because they didn’t know they shouldn’t. It accounts for 88% of data breaches. Providing your people with training on the threats, current scams and basic cyber awareness reduces the chance of a cyber-attack. This really is the easiest and cheapest quick win any organisation can take in reducing their risk exposure.
4. Do your employees regularly travel or work remotely?
This brings us neatly to what Microsoft coined as the New Normal. Essentially this means remote working shared with in office working, known as the hybrid working model, or for some, moving to a totally remote working system. Totally remote is not as common as hybrid working but is becoming more normal with certain size businesses in certain commercial verticals. It’ll never work for everyone, but for those who have embraced it, it saves a considerable amount of expense. It does however require us to rethink our cyber strategy.
Work-from-home employees are at much greater risk than those in offices. Since home connections are less secure, cybercriminals have an easier entry into the company network. Furthermore, the explosion of various online tools, solutions, and services for collaboration and productivity tend to have the bare minimum of security default setting, and updates from third-party vendors can change security preferences and be easily overlooked.
Phishing becomes an even greater threat to home workers, often because, in an office environment, they have access to colleagues and managers, who they can approach for advice and guidance. This is much harder to replicate with remote workers, especially those who may not be particularly tech savvy and who may not wish to become ‘burdensome’ to their co-workers.
Ransomware also enjoys an advantage in the work-from-home model. If their connection to the company is blocked, it is more difficult for workers to get assistance from the right experts and authorities. And since trust levels are lower when working from home, some workers will be concerned that they have “done something wrong” and so may be more reluctant to seek help. While this risk can be addressed by increased training, as well as messaging that vigilance and involving IT support will be rewarded, it can still be an uphill battle.
We need to break out of the old ‘bastion’ security model of a network protected by firewalls and other technologies and think about solutions that are designed to protect your assets regardless of where your employees work from. They exist and aren’t hard to find.
5. Where is all your data stored and who has access to it?
Data tends to proliferate, especially when working remotely. Cyber awareness training helps here, but it also helps for management to have a handle on data storage. All organisations have this problem, but it becomes more acute for those businesses that hold large amounts of what is known as Personal Identifiable Information or PII. This is information that can identify a living individual and compromise their privacy in some way. Financial advisors, estate agents, solicitors etc, all share this issue. The data protection act, becoming referred to as UK GDPR, is not a suggestion, it is law.
One of the biggest issues we find with organisations of all sizes, is that they think they know where all their data is but get quite a surprise when they discover multiple instances of the same data set. This has become a real issue in that the new normal tempts users when working remotely, with possibly less than robust broadband, to copy data from cloud storage to their PC or laptop to ensure they can keep working on it. Then they upload it again when they’ve finished but forget to delete their copy. That’s just one instance but it is vital to understand where all this data is. What if for instance, you get what is known as a subject access request, where a client or other member of the public wants to know exactly what personal data you have on them, and why. I spoke to a financial advisor not long ago who told me that it took one of their partners off the road for 3 weeks, to discover where all the data was kept on just one person. But under the law, they had no choice but to bite the bullet.
There are several systems on the market which will help with this but what most need now is a system that works regardless of the location of the user and continues providing that cover when the user moves from one location to another. This is just a suggestion, but we’d be delighted to demo it to anyone who is interested. https://hah2.co.uk/gdpr-data-protection/
6. Disaster Recovery and Business Continuity
Business Continuity refers to the proactive strategies and plans put in place to ensure that essential business functions can continue in the event of a disruption or disaster. This could include natural disasters, cyber-attacks, power outages, or any other event that could disrupt normal business operations. Business Continuity planning typically involves identifying critical business processes, implementing redundant systems and processes, and developing communication plans to ensure that the organisation can continue to operate smoothly in the face of adversity.
Disaster Recovery, on the other hand, is focused specifically on restoring IT infrastructure and data after a disaster has occurred. This could involve recovering lost data, restoring systems and networks, and ensuring that IT operations can resume as quickly as possible. Disaster Recovery planning typically involves creating backup systems, implementing data recovery procedures, and testing these plans regularly to ensure they are effective.
Both are critical components of a comprehensive risk management strategy and should be integrated into an organisation’s overall resilience planning efforts.
Just like backups, which are a crucial part of Disaster Recovery, these plans can become very quickly out of date and useless, unless reviewed periodically and tested to see if they work.
7. Vulnerabilities and Threats
A vulnerability is a flaw or weakness in an asset’s design, implementation, or operation and management that could be exploited by a threat. A threat is a potential for a cybercriminal to exploit a vulnerability. A simple way to explain this is that a vulnerability is the inability to resist a hazard or to respond when a disaster has occurred. For instance, people who live on plains are more vulnerable to floods than people who live higher up. The threat is the flood itself.
IT risks and vulnerabilities are the potential threats and weaknesses that can affect the performance, security and reliability of your business function and processes. They can have serious consequences for your business goals, customer satisfaction, and competitive advantage.
Identifying vulnerabilities to your cyber security assets and then identifying the threat to those assets in terms of the vulnerability being exploited, informs your risk and enables you to assign a value to it. Financial value can be assigned to the risk score if you so wish. You then apply controls to bring the risk down to an acceptable level, starting with the Very High risks, and then bringing them down to whatever is acceptable to you. That acceptable level, known as the risk appetite, will vary business to business, risk to risk.
8. Supply Chain Security?
In short, a supply chain attack is a cyber-attack that seeks to damage an organisation by targeting less-secure elements in the supply chain.
An example of such an attack was published by NCSC and points out that many modern businesses outsource their data to third party companies which aggregate, store, process, and broker the information, sometimes on behalf of clients in direct competition with one another.
Such sensitive data is not necessarily just about customers, but could also cover business structure, financial health, strategy, and exposure to risk. In the past, firms dealing with high profile mergers and acquisitions have been targeted. In September 2013, several networks belonging to large data aggregators were reported as having been compromised.
A small botnet was observed exfiltrating information from the internal systems of numerous data stores, through an encrypted channel, to a botnet controller on the public Internet. The highest profile victim was a data aggregator that licenses information on businesses and corporations for use in credit decisions, business-to-business marketing, and supply chain management. While the attackers may have been after consumer and business data, fraud experts suggested that information on consumer and business habits and practices was the most valuable.
The victim was a credit bureau for numerous businesses, providing “knowledge-based authentication” for financial transaction requests. This supply chain compromise enabled attackers to access valuable information stored via a third party and potentially commit large scale fraud.
OK, it was over 10 years ago, but don’t think it won’t happen again.
NCSC also cited what is known as a watering hole attack, which works by identifying a website that’s frequented by users within a targeted organisation, or even an entire sector, such as defence, government, or healthcare. That website is then compromised to enable the distribution of malware.
The attacker identifies weaknesses in the main target’s cyber security, then manipulates the watering hole site to deliver malware that will exploit these weaknesses.
The malware may be delivered and installed without the target realising it (called a ‘drive by’ attack) but given the trust the target is likely to have in the watering hole site, it can also be a file that a user will consciously download without realising what it really contains. Typically, the malware will be a Remote Access Trojan (RAT), enabling the attacker to gain remote access to the target’s system.
If you are in someones supply chain, then you need to make doubly sure that your security protects your customer as well as yourself. And conversely, if you are connected electronically to someone who supplies you, are you sure that you are protected from any vulnerability they may have.
H2 provides affordable and flexible one-off and ongoing data protection and cyber risk protection services.
All the information below is contained within the website but we thought it might be useful to summarise it in one post to make it easier for people who want to understand what we are all about.
About myself and H2
I like to start any discussion by saying that I’ve been in the cyber security game almost since before it was a game! I started in Information Security at the MOD at a time when IT and databases were in their infancy and got in on the ground floor. I subsequently went to work for the NHS, HP/HPE, CSC and Symantec, during which time I led many major cyber security projects in the public and private sectors, designing and commissioning the Security Operations Centre for the FCO, carrying out several projects for the MOD, leading the security team for the new online passport application, as well as several high street banks.
In 2013 I was asked to go to the middle east to set up a Cyber Security team covering the UAE, Bahrain, Saudi Arabia, and Qatar, growing the team from 3 people to 24.
On return my business partner and I set up H2 to serve the SME community. Sadly, my business partner did not survive the pandemic, and I am now the sole management of the company.
So why SMEs? Surely there’s more money in corporate security?
Well yes there is, but SMEs are at the heart of our ethos. During our time working in the corporate sector, it became clear that there was little to no support given to SMEs, either at the S, or the M end of the scale, and the big security companies and system integrators were content to leave that to their resellers ie those local IT support companies that resold their products.
Here at H2 we understand that the only real difference between an SME and a corporate organisation, in terms of cyber security, is that of scale. We have therefore scaled our services, the products that support them, and our pricing, to fit with an SMEs issues and
pocket. We like to say that we offer a triple A service providing solutions that are Appropriate (to you), Affordable and Accreditable (to standards such as Cyber Essentials).
Take a look at our Blog and social media posts. We try to inform and educate, placing a link between what we know, and what SMEs need to know but are rarely told.
Solutions Provided to SMEs
The first thing that we discovered is that SMEs have a very poor grasp of cyber security issues, although that is changing following the pandemic when many were forced to change their working practices almost overnight and have subsequently embraced a distributed working model. There is no doubt that the propensity for working from home, or other remote locations, since COVID has introduced some very difficult, or at least challenging, security vulnerabilities into SME networks. For instance, prior to the pandemic, when they were 100% office based (except perhaps some mobile salespeople), their local IT provider will have almost certainly set up what we called the bastion security model. Ie, like a castle, a bastion, you had a wall around you, and for belt and braces, you also had a moat. The gateway was robust, had a drawbridge and portcullis, or let’s call it a secure firewall and anti-malware system. Everything was locked up inside and nice and secure (in fact it probably wasn’t but that’s for another day).
Whilst Microsoft didn’t invent the term the ‘new normal’, they were the first, I believe, to apply it to IT, following the enforced change in working practices brought about by the pandemic. Many companies have embraced this new normal and have settled into some form of hybrid working. Of course, this is nothing new, it’s been ‘a thing’ for years now, certainly in corporate organisations. The real change came about in SMEs for whom it really was quite revolutionary. Corporate bodies will have spent a lot of money on a variety of remote access systems to keep their data secure, whilst SMEs not only had to rush unprepared because of the pandemic, but they simply didn’t have the budget to employ more secure connections.
What the pandemic has done is change that, or perhaps arguably, accelerated the change to a more distributed way of working, already underway in corporate organisations but now common amongst SMEs.
Our first challenge then was that of education. Changing the mindset of SMEs, moving them away from being simply technology focused, onto a more business oriented cyber
security focus. Cyber security is a business issue, not a technical issue and that is something that many SMEs fail to grasp. Any true cyber security professional takes a
risk managed approach, identifying the risks posed to their client, and then applying the principles of People, Process and then Technology, in that order. That risk managed
approach is equally applicable to all sizes of organisation in all sectors and has not changed since the advent of the internet.
Taking the services we provide as shown clearly on our website (where pricing is shown), www.hah2.co.uk, the first is that of Board Advisory, where we offer advice and guidance to our clients regarding their security. We often end up providing this advice for free as we are putting forward solutions to solve their issues but there is of course a limit to that. We also offer a Cyber Maturity Assessment (CMA), which is close to a full risk assessment but tries to keep the costs down to an order that an SME can afford. The CMA is fully described on the website, and we won’t reprint that here.
Another service we provide is Penetration Testing and Vulnerability assessment. Pen Testing is a point in time test ie the minute you finish it and have read the report, it’s out of date. It is however useful to do once a year or when you add a new feature to your systems, or take a new system into use. We use a fully qualified CREST team who can, if you wish, also carry out attack simulations.
Vulnerability assessments are carried out continuously via agents deployed on the network. The main difference is that as a Pen Test will find real issues, a vulnerability assessment will find things that you may be vulnerable to, but which haven’t necessarily been exploited and in fact, may not be a real issue once investigated. They are, however, continuous throughout the year and can be more effective.
We talked earlier about People, Process and then Technology. Arguably your first line of defence is your people. They can also be your weakest link. Data leaks often occur inadvertently, due to a lack of awareness rather than malicious intent. We offer cyber awareness training designed to equip your team with the knowledge and skills to safeguard sensitive information.
This training can be delivered in one of 2 ways. The first is classroom based, either on site or over a remote connection such as Zoom or Google Meet. The second is online training provided via another of our solutions which will be described below and allows
staff to pick when they will take some time to undertake the training which is delivered in a modular fashion, taking up very limited time which won’t take staff away from their desks to too long.
Another very important service which we provide online, cloud based, using a SaaS solution, is aimed at Data Protection. Clients with large amounts of sensitive data that they wish to protect, use this solution. It is essentially a data loss prevention system
that is designed and priced for SMEs, using state of the art file level encryption. This system comes with a 30-day free trial so that clients can see it for themselves.
Based on Actifile it is tailored to the unique needs of the modern business which often sees its staff work remotely as well as in the office. It protects the valuable data you hold and reduces your risk, without breaking the bank. It covers:
Insider Threat Detection: Protect your business from internal threats posed by employees
Ransomware Protection: Safeguard your data from ransomware attacks that can cripple your operations
Data Leakage Prevention (DLP): Prevent confidential information from falling into the wrong hands
Data Privacy and Compliance: Ensure you meet GDPR requirements and avoid costly fines
Automated Encryption: Protect sensitive data with encryption that’s easy to manage.
In the dynamic world of cybersecurity, staying ahead of evolving threats requires a comprehensive approach that adapts to the ever-changing landscape. At H2, we recognise that one-size-fits-all solutions often fall short, which is why we’ve developed a flexible and scalable cybersecurity solution powered by Guardz, to address the needs of our clients.
Our approach is grounded in sound risk management principles, ensuring that our solutions are aligned with your specific cybersecurity requirements. Whether you need one or more of our products woven into a solution, we can tailor that solution to meet your exact needs and budget.
This complements the data protection solution whilst remaining capable of standing alone. Especially devised and priced for SMEs, it maintains our commitment to affordability and accessibility which is reflected in our incredibly competitive price of
£12 per seat, which includes no hidden charges, add-ons, or expensive infrastructure costs. The solution comes with a 14-day trial to give you hands-on experience with our solutions and assess their impact on your business.
This solution comes with a fully loaded Cyber Security Awareness training course, and a Phishing simulation capability.
You should note that we have bundled the 2 managed services together and offer them at a price reduced by £3 per seat per month.
Finally, we offer certification in Cyber Essentials and Cyber Essentials Plus which provide robust defences, endorsed by UK government to guard against common cyber-attacks. They are required certifications to work with public sector entities, and achieving certification signals a commitment to securing client data.
We now offer different pricing options to our clients. For Cyber Essentials we offer:
Our Supported Package whereby we guide you during yourself assessment ensuring that you achieve certification first time, can be purchased at a one-off price which we are happy to quote for or a monthly subscription from £61 per month.
If you are short on time or not too sure what to do, try our Turnkey Package whereby we carry out the assessment for you in total, once again ensuring that you achieve certification first time. This can also be purchased as a one off at a price which we are happy to quote for or there is a subscription price which starts at £120 per month.
We can offer consultancy around ISO 2700X if it is considered desirable or appropriate. We can advise on that.
When discussing cyber security, many envision suspicious figures hunched over screens in dimly lit rooms, perhaps with the scent of Jamaican Woodbines lingering in the air. Unfortunately, this image is misleading; cyber security is often quite routine, especially for those of us focused on defence rather than offence. It fundamentally revolves around People, Process, and Technology.
I published a blog recently about how hackers hack (https://hah2.co.uk/how-do-hackers-hack/). In this article, I delve into how hackers profile individuals and organisations through various methods, frequently utilising what is known as social engineering. This technique is primarily non-technical and hinges on a cybercriminals ability to infiltrate the defences of your employees to extract information. Defending against this threat relies heavily on the first two components of cyber risk management: People and Policy.
For regular readers, it’s clear how much I value cyber awareness training. I consistently emphasise that your staff can be both your most significant asset and your greatest vulnerability. Cyber awareness training is essential and should include educating employees about your organisations structure and operations. They should know whom to contact if they have concerns regarding cyber security or suspect social engineering attempts. This information needs to be embedded in the policy, potentially accompanied by a related process that connects People with Process.
In addition to cyber security policies, we also have data protection policies, which are separate but certainly overlap. While nearly every organisation requires security policies, the necessity and comprehensiveness of data protection policies vary based on the type of business. For instance, you might not immediately think of Estate Agents as data holders, yet they manage substantial amounts of Personally Identifiable Information (PII)—data that can identify an individual. Not long ago, a London estate agent faced an £80,000 fine from the Information Commissioner’s Office (ICO) for leaving the personal data of over 18,000 customers exposed for almost two years due to a failure in their data sharing practices.
It’s astonishing how much PII estate agents possess. Consider all the information they request when buying a house! In this case, compromised details included bank statements, salary information, copies of passports, birth dates, and addresses for both tenants and landlords.
Moreover, individuals have the right to sue companies that mishandle their data. Today, law firms even promote “no win no fee” agreements for these cases. Remember that data breaches typically involve numerous individuals—often hundreds or thousands of records.
To solidify the connection between cyber security and data protection, it’s important to note that the Data Protection Act 2018—often referred to as UK GDPR—mandates that personal data must be secured by ‘default and design’. This implies that cyber security measures must be integrated into your data protection processes, potentially increasing the number of policies and procedures necessary to ensure safety and compliance with legal requirements.
Let’s explore what you might need for cyber security. First and foremost, you require a comprehensive policy approved at the board level or by company ownership if there isn’t a formal structure in place. This policy serves to demonstrate the company’s commitment to cyber security and establishes a foundation for what we term an Information Security Management System (ISMS). While you don’t need to adopt formal terminology, it essentially outlines the framework detailing necessary policies, assigns responsibility for keeping them current and relevant, and ensures dissemination among all staff. Essential policies may include but aren’t limited to:
– Top-level policy issued by the board
– Starters and Leavers Policy
– Access Control Policy
– Magnetic Media Policy
– Mobile Working Policy
– Password Policy
– Email Policy
– Acceptable Use Policy
As mentioned earlier, data protection closely aligns with cyber security. Below is a potential list of policies you may need to comply with legal standards. Again, this list is not exhaustive and may seem excessive for some businesses but provides insight into what may be required:
– Data Protection – Overarching Policy
– Data Protection Training
– Data Protection – Consent
– Consent Withdrawal
– Subject Access Request
– Data Protection Complaints
– Retention of Records
– Data Breach Notification (note there is an electronic version of this on the ICO website)
– Data Protection Impact Assessment Procedure
– Security & Control of data protection documentation
– Policy Management Review Procedure
– Internal Data Protection Breach Register
– Retention & Disposal of Records Register
– Data Protection Officer (DPO) Responsibilities
– Required records to be maintained
Most policies are readily available online; however, knowing what you truly need versus what you can do without can be challenging. Too often people download templates only to modify them superficially while hoping for satisfactory results.
Over time, our approach has evolved alongside legislative changes both here and in Europe as well as shifts in working practices. We’ve dedicated countless hours researching solutions tailored to meet requirements that adapt into systems suitable for all business types—not only affordable but also compliant with standards like Cyber Essentials if needed. Flexibility has become crucial due to new working paradigms; traditional security systems where everyone operates within secure boundaries protected by firewalls are outdated. Today’s protective systems must function seamlessly whether you’re at home, on the move, or in the office, and your policies must reflect that.
When we first engage with prospective clients, we offer a free trial to assess their needs, we frequently discover they lack clarity on what data they hold or its location. They might have a vague understanding—perhaps it’s stored on cloud servers, with laptops or desktops accessing data on the cloud. However, once we implement our software for discovery purposes, we often find numerous copies stored on laptops/desktops alongside cloud servers. How does this happen? Over time—and particularly with many adopting hybrid work models—employees log onto cloud services remotely using unstable internet connections; they download necessary files to work offline then neglect to delete them after re-uploading. Or they may share files via email without realising it leaves sensitive information attached to their email server.
Audit trails present another issue: If the ICO investigates, having clear records indicating who created/copied/deleted/forwarded data is crucial. Additionally, individuals are entitled to submit Data Subject Access Requests (DSARs), compelling you to disclose any held data regarding them—a legal obligation you cannot refuse. I know of a financial firm that took almost three weeks just to fulfil a DSAR request which diverted an employee from billing tasks during that time.
Our solution addresses today’s requirements effectively—it even includes an encryption system—all under one monthly fee. You can trial it at no cost; we’d be surprised if after seeing its capabilities along with our incredibly low managed service rates you didn’t want to keep it!
I’ve talked in the past about what SMEs really care about when it comes to cyber security. Do they really care about the technicalities of an attack or scam? Do they really care about the technical aspects of a piece of protective software or hardware? My argument is that they don’t give a damn. What they want to know can be summed up pretty easily.
How vulnerable are they to an attack and/or scam?
What would be the effects if that attack or scam succeeded?
What can they do about it, and how much will it cost them?
Downtime following a cyberattack can have serious consequences for businesses, and individuals. We can categorise these into several key areas:
Financial Costs
Lost Revenue: For e-commerce platforms, financial institutions, or other time-sensitive industries, downtime directly results in revenue losses.
Operational Costs: Companies may need to pay overtime to IT staff, hire external cybersecurity experts, or invest in replacement hardware or software.
Regulatory Fines: Non-compliance with regulations like GDPR or industry focused standards, due to downtime or data breaches can lead to significant fines.
Damage to Reputation
Loss of Customer Trust: Downtime can erode confidence, especially if sensitive customer data is exposed or if services are unavailable for extended periods.
Brand Damage: Affected organisations may face negative publicity, making it harder to attract and retain customers or partners.
Operational Disruption
Service Outages: Critical systems might be offline, affecting production lines, supply chains, or essential services.
Loss of Productivity: Employees unable to access IT systems are effectively idle, causing delays in work and project completion.
Data Loss
Corruption or Deletion: Cyberattacks like ransomware can encrypt or destroy critical data, which may take days or weeks to recover, even with backups.
Intellectual Property Theft: If attackers steal proprietary information, it can be sold to competitors or leaked online.
Security Gap
Exploitation of Vulnerabilities: Downtime often exposes weak points in an organisation’s infrastructure, which may need to be patched or rebuilt.
Increased Risk of Future Attacks: Downtime may signal to attackers that the organisation is a viable target.
Legal and Regulatory Implications
Breach of Contract: Failure to meet service-level agreements (SLAs) due to downtime can result in legal action from customers or partners.
Insurance Implications: Cyber insurance claims may be denied if the company failed to follow adequate preventative measures.
Psychological and Social Impact
Employee Stress: Staff may feel pressured to resolve issues quickly, leading to burnout.
Customer Frustration: Extended downtime can alienate loyal customers, particularly in industries where continuity is critical, such as healthcare or finance.
Broader Economic and Societal Impacts
Supply Chain Disruption: Downtime in one organisation can ripple through its partners, affecting entire supply chains.
Critical Infrastructure Risks: Attacks on essential services like utilities or healthcare systems can have life-threatening consequences.
I have blogged many times about the mitigation strategies you can take, that don’t need to break the bank, but the bottom line, proactive measures can significantly reduce the impact of cyberattacks and the associated downtime. Understand your vulnerabilities and threats, base your spend on protecting against those threats, starting with the most serious, and then working down. Don’t try and get to 100% security, it doesn’t exist, so understand what risks you find acceptable and what risks you don’t.
A little change this week from my usual promotion of cyber security issues, prompted, at least in part, by the changes affecting SMEs by the budget, and also because I do tend to interact a lot with HR and recruitment company’s largely because of the amounts of personal identifiable information that they hold and their concern about those budget changes.
There are going to be different views about those changes, driven by lots of things ranging from political views to how they will impact individuals and I’m not going to pore oil on those differing views. That’s not the focus of this piece.
My first 30 years employment, from age 15 to age 40, was spent in the public sector, 25 years in the Army and 5 years in the NHS. I then left and spent 2 years in a UK company before moving on to a major US corporation, followed by 2 more major US corporations. By that time I’d had enough and wanted to run my own business my own way. A challenge which never stops but has its rewards. The contrast between the attitudes in the UK and in the US are stark, even given that the UK has attitudes to employment and laws, which are much more onerous than they are in Western Europe.
One of the first things that hits you in a US corporation is the expectation that you will work as long as they want you to, go where they want you to, and do what they want you to, all within the same salary. Some managers are harsher than others of course, but the stock price will win every argument, and I well remember the Chairman of my first company openly admitting that they used staffing levels to control the stock price. That meant that they would cut staff to keep the markets happy, without a second thought and absolutely hated that they couldn’t do that in Europe because of the employment laws. The US employees had no such protection.
There were many examples of how employees were often impacted by the attitude of the senior management across the pond. One such sticks out when I was running a team in the middle east. Our weekends were Friday and Saturday, we worked Sundays. One Friday the team had hired a boat, privately between us, and we were anchored offshore with the team diving off the boat into some very warm waters and having a good time. My mobile phone rang, and I was told that I needed to get online and produce some stats that were needed immediately. All the European teams were doing this. I told him we couldn’t get to the office and even sent him some photos that I took with my phone to show him where we were and reminded him it was our weekend.
Needless to say, I was reprimanded for this and told that I wasn’t being loyal. I was a manager who insisted on looking after my guys (and gals) but that wasn’t universally appreciated by those above.
So, what is senior management often missing when they treat staff poorly, when they are demanding and even sometimes, demeaning. Managers are looking for productivity, of course they are, without that the company goes under, but is a happy staff more productive than an unhappy one. If we are paying a low wage and making staff claim UC to make it up, does that demean the staff member as well as putting the burden on the taxpayer. Going back to my time in the Army in the late seventies, I remember being a Lance Corporal and qualifying for supplementary benefit, which I found demeaning. Mind you it got worse, I was promoted to Corporal and no longer qualified and lost about a tenner a week – a lot of dosh back then.
Let’s now look at what a good work-life balance is going to give us. Is it essential for maintaining overall well-being and improving not just the personal aspects of life, but also does it improve those professional aspects that increase productivity? I’m not declaring myself one way or another and would prefer others to come to their own conclusions.
a. Improved Mental Health
Reduces stress and anxiety.
Helps prevent burnout by creating time for rest and self-care.
Encourages a clearer mind, enhancing focus and decision-making.
b. Enhanced Physical Health
Allows for regular exercise and proper sleep.
Reduces the risk of stress-related illnesses, such as heart disease and high blood pressure, reducing time off for illness.
c. Increased Productivity
Balancing personal and professional priorities leads to greater focus and efficiency at work.
Employees who are well-rested and satisfied with their personal lives tend to be more motivated.
d. Stronger Relationships
Allocating time for family and friends strengthens personal bonds and social support networks.
Improves communication and connection with families.
e. Greater Job Satisfaction
Employees who maintain balance are more likely to enjoy their work, feel fulfilled, and remain engaged.
Reduces turnover rates by creating a supportive work environment.
f. Personal Growth and Fulfilment
Provides opportunities to pursue hobbies, interests, and personal goals.
Encourages learning and development outside of work, leading to a more well-rounded life.
g. Better Work Culture
Promotes a positive workplace where employees feel respected and valued.
Encourages teamwork and collaboration by reducing tension and conflict.
h. Increased Creativity and Innovation
Taking breaks and engaging in diverse activities fosters creative thinking and problem-solving.
We can argue that a poor work-life balance on the other hand, can have wide-ranging effects, impacting mental, physical, and social well-being as well as professional performance. Here’s a breakdown:
a. Physical Health Issues
Increased stress levels: Chronic stress can lead to headaches, fatigue, muscle tension, and weakened immunity.
Higher risk of chronic illnesses: Conditions such as heart disease, obesity, and diabetes can result from prolonged stress and lack of physical activity.
Sleep problems: Difficulty in disconnecting from work may lead to insomnia or poor-quality sleep.
b. Mental Health Challenges
Burnout: Persistent overwork can result in emotional exhaustion, reduced productivity, and detachment from work.
Anxiety and depression: Long hours and the pressure to perform can exacerbate mental health issues.
Reduced focus and creativity: Mental fatigue from a poor balance impairs cognitive functioning and decision-making.
c. Professional Consequences
Decreased productivity: Overworking may initially boost
So, what do I personally, conclude from this and why do I care? Well firstly I’m a human being and so should care and secondly, I’m a business owner and want my staff focused, productive, great for clients to interact with, responsive and who look forward to coming in every day, or at least most days, every day is probably a stretch. I will also readily admit that some of these points aren’t my own, I have cribbed from some research I did into this area.
What is your take? I would expect differing views and that’s OK, we all face issues every day in business, some we have in common, and some are unique to a particular business. I’m not looking for an argument, just some mature reflection.
We often hear, particularly withing the Cyber Security industry itself, of a skills gap and a real problem recruiting and retaining cyber security professionals. Why and is it real or imagined? There is a very useful report you can reference from the Department for Science, Innovation and Technology (DSIT), which I’d recommend.
Firstly, let’s look at the market. As my regular readers will know, I work largely in the SME market, having come from the corporate market where I worked for many years. Even there, true cyber security professionals were always hard to find and it’s very important to recognise the difference between cyber security skills and experience, and technical skills and experience.
Let me explain. Within the SME sector there has always been the perception that technical skills were what is needed when putting in place protections against cybercrime. That does seem to be changing, and I asked the question of a business audience a couple of weeks ago; did they think cyber security was a business issue or best left to the techies. 100% said business which is much different than when I first asked this group the same question 18 months ago, when about 80% said it was a technical issue. This last result was somewhat heart-warming.
So why does technology get pushed so hard in that sector? If we look at the corporate market for a moment, we’ll see that these organisations have a solid security team in place, run by a Chief Information Security Officer (CISO), who often reports to a Chief Information Officer (CIO) who is a board member. This allows them to build a team covering most of the security skills needed, cyber generalists and governance, risk and compliance specialists amongst others, and techies as well. They will often only outsource skills only needed now and again. But even here they often struggle to recruit.
SMEs simply don’t have that organisation in place, and even at the top ‘M’ end of the market, those company’s knocking on the door of the corporate market, they still outsource most of their IT and with it, their cyber security. The reason why an SME would choose to do this is obvious, it’s cost. They can’t afford to employ even IT staff full time and those that do, often have one person whose main role is to keep on top of their outsource partner.
A big issue facing SME organisations is balancing limited resources with the growing complexity and volume of cyber threats. The lack of resources is compounded by an overall dearth of cyber-security skills in general, and a real lack of skills in mid-sized companies and the IT companies they often outsource to.
Allied to this issue is that many IT support company’s, focused on the SME market, don’t really have any more of a handle on cyber security issues and how to fix them, than the SMEs themselves. This might sound harsh but consider that their business is all about selling in hardware and software licences, the more they sell, the stronger their business. Obvious right? That makes them focused on the technologies they sell, firewalls, anti-virus etc, and they will have technical skills needed to support and maintain those products. That’s all fine but ask them some simple questions:
Have they fully identified your security assets? Security assets are not just hardware and software, in fact those are often the least of your worries. It’s the data, where it is and how it’s protected that is important.
Have they done a risk assessment on those assets.
Have they recommended or implemented controls to manage the risk down to your acceptable residual risk level. That is assuming they have spoken to you about what that acceptable risk is.
It’s very important that business owners grasp the difference between the technical requirements of their networks, and the business requirement.
Cyber security professionals will focus on encompassing all aspects of protecting digital assets, IT systems and networks, from unintended or unauthorised access, change or destruction. Cybersecurity focuses on a devising a security strategy and identifies controls, processes, and technologies to ensure the protection of data, programs, networks and associated software from unauthorised access or attack. It is focused on People, Process and then Technology.
Technical security focuses on the technologies employed as controls to remediate the risks defined in the risk assessments carried out. Risk assessment is essential because without it, you can’t be sure that you have the right controls in the right place doing what you think they are doing. In other words, it helps to ensure that your spend is targeted correctly and you’re not wasting money.
And that last piece is what your local IT provider is not doing. They look at tech, not the business.
Getting back to the skills gap, it’s clear that whilst that gap exists it probably isn’t hitting SMEs hard because they weren’t invested in those skills in the first place in the way the corporate market is. SMEs tend to outsource those things that aren’t their core business, including IT, HR and payroll etc, so why not cyber security? The answer is often because they don’t think they need to, often until it’s too late. Having someone on tap that you can contact for advice and guidance is worth every penny. Trust me – I’m a cyber security pro!
H2 provides affordable and flexible one-off and ongoing data protection and cyber risk protection services designed specifically for SMEs; at a price they can afford. Our advice and guidance takes a unique look at the problems facing SMEs whilst calling on our vast experience working for the larger organisations and government departments.
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