Month: January 2025

IDENTITY AND ACCESS MANAGEMENT AND ZERO TRUST

Today is a typical January day, cold, wet and miserable.  I really didn’t feel like getting out of bed but hey, not a lot of choice until I become a multi-millionaire and pay someone to get out of bed for me – I wish.  I’m starting the day with a large coffee from Costa to try and kick start my creative juices and get this blog written. And no, I’m not writing it in Costa, it’s a takeaway.  I’ve written several pieces on the dangers of insecure coffee shop WIFI.

Those of you who have managed to plough your way through some of my earlier stuff, will know that I am very big on user awareness training for staff at all levels, believing as I do, that it is arguably one of the quickest wins that an SME can make, to protect themselves against cybercrime.  There is however a very close second, and that is identity and access management.

Before I get into that, let’s talk a bit about Zero Trust.  You might have heard the term but what exactly does it mean?  Zero Trust architecture is a security concept that emphasises the importance of continuous verification and strict access controls within a network environment. It operates on the principle of “trust no one” and assumes that no user or device should be inherently trusted, even if they are within the network perimeter. Instead, Zero Trust focuses on authenticating and authorising every access attempt, regardless of its source or location.

In a Zero Trust architecture, access controls are implemented based on various factors, such as user identity, device health, location, and other contextual information. This approach helps prevent lateral movement within a network, reduces the impact of potential breaches, and improves overall security posture.

Zero Trust architectures typically employ technologies such as multifactor authentication, encryption, micro-segmentation, and continuous monitoring to enforce access controls and detect anomalous behaviour. By adopting a Zero Trust mindset, organisations can enhance their security defences and better protect against modern cyber threats.

Getting back to Identity and Access Control, there is mounting evidence that the message is getting through that, although passwords are very important, they most certainly aren’t the panacea that many think they are.  We can see many organisations moving to 2 factor authentication as a norm now.  In fact, if you want to be accredited to Cyber Essentials or ISO 27001, it’s a requirement without which you won’t pass.  A charity I volunteered for has done just that and not before time, considering the amount of personal data they are holding.  But is that enough?

Compromised credentials are very high on the list of cybercrime related incidents that we see and have to deal with.  Protecting these identities can be a very technical issue and advice and guidance will be needed to ensure that you are adequately covered.  However it needn’t be overly expensive, neither need it be overly complicated.  In fact, I’m a great believer in that the simplest solution is often the best solution.  I’m an adherent of the KISS principle – Keep It Simple Stupid.

Questions to ask yourself include:

  1. Are your user accounts configured with the minimum level of privilege they need to do their job?
  2. If an employee needs additional privilege to carry out a one off job, how do you ensure that once it’s completed, the privilege is revoked?
  3. What is a privileged account?  Typically it’s someone who needs additional privileges as part of their daily tasks, such as adding/removing users, auditing actions, access to more secure areas of the network (finance, management data etc), etc etc.  Are you limiting by policy the roles within your organisation that need privileged accounts, and are you specifying explicitly what those privileges are, by role?
  4. Are your privileged accounts subject to greater levels of auditing and scrutiny?
  5. Do you have a joiners and leavers process to manage active accounts?
  6. Do you have a movers process ie employees that change roles and require different levels of access to carry out their new role, either adding or removing privilege?

Another issue that you may need to consider is any accounts that exist on your network that may be used by third party suppliers.  Many companies use ‘just in time’ supply management which can require third parties to have access to their network.  Another example is people like me who, when carrying out things like vulnerability assessments, may be given privileges to scan the network.  Is that revoked at the end of the scan?  And of course, there is the IT company you may have under contract who actively have access to your network to carry out maintenance and might actually also have a contract for controlling user privilege.  Or perhaps the company you have under contract maintaining your alarms and security cameras which you didn’t know were actually using your network to connect to each other and their control room.

What about logging?  What is logging?  Every system has a set of logs which can be switched on or off.  I often come across networks where logging has been switched off or never activated because its consider to be an overhead you can live without.  Well, I disagree with that, quite vehemently.  Logging helps you to determine what normal looks like.  For example user profiles carry out certain functions within their role.  If a user is stepping outside of that profile, you need to find out why.  Is it a user who is doing something they simply didn’t realise they shouldn’t, or is it something more serious?  Is it an identity that has been created or hi-jacked by a cybercriminal who has managed to gain access?  Examination of these logs will help you understand that.  There is of course software on the market that will be of great help with this.  And of course, what do you do if you are suspicious of an activity or action by a user?

This is a big and crucial issue that deserves attention, more attention that a short blog like this can give it.  So if you would like more information, we would be happy to oblige.

Policies and Processes – a topic that can quickly lead to feelings of despair

When discussing cyber security, many envision suspicious figures hunched over screens in dimly lit rooms, perhaps with the scent of Jamaican Woodbines lingering in the air. Unfortunately, this image is misleading; cyber security is often quite routine, especially for those of us focused on defence rather than offence. It fundamentally revolves around People, Process, and Technology.

I published a blog recently about how hackers hack (https://hah2.co.uk/how-do-hackers-hack/). In this article, I delve into how hackers profile individuals and organisations through various methods, frequently utilising what is known as social engineering. This technique is primarily non-technical and hinges on a cybercriminals ability to infiltrate the defences of your employees to extract information. Defending against this threat relies heavily on the first two components of cyber risk management: People and Policy.

For regular readers, it’s clear how much I value cyber awareness training. I consistently emphasise that your staff can be both your most significant asset and your greatest vulnerability. Cyber awareness training is essential and should include educating employees about your organisations structure and operations. They should know whom to contact if they have concerns regarding cyber security or suspect social engineering attempts. This information needs to be embedded in the policy, potentially accompanied by a related process that connects People with Process.

In addition to cyber security policies, we also have data protection policies, which are separate but certainly overlap. While nearly every organisation requires security policies, the necessity and comprehensiveness of data protection policies vary based on the type of business. For instance, you might not immediately think of Estate Agents as data holders, yet they manage substantial amounts of Personally Identifiable Information (PII)—data that can identify an individual. Not long ago, a London estate agent faced an £80,000 fine from the Information Commissioner’s Office (ICO) for leaving the personal data of over 18,000 customers exposed for almost two years due to a failure in their data sharing practices.

It’s astonishing how much PII estate agents possess. Consider all the information they request when buying a house! In this case, compromised details included bank statements, salary information, copies of passports, birth dates, and addresses for both tenants and landlords.

Moreover, individuals have the right to sue companies that mishandle their data. Today, law firms even promote “no win no fee” agreements for these cases. Remember that data breaches typically involve numerous individuals—often hundreds or thousands of records.

To solidify the connection between cyber security and data protection, it’s important to note that the Data Protection Act 2018—often referred to as UK GDPR—mandates that personal data must be secured by ‘default and design’. This implies that cyber security measures must be integrated into your data protection processes, potentially increasing the number of policies and procedures necessary to ensure safety and compliance with legal requirements.

Let’s explore what you might need for cyber security. First and foremost, you require a comprehensive policy approved at the board level or by company ownership if there isn’t a formal structure in place. This policy serves to demonstrate the company’s commitment to cyber security and establishes a foundation for what we term an Information Security Management System (ISMS). While you don’t need to adopt formal terminology, it essentially outlines the framework detailing necessary policies, assigns responsibility for keeping them current and relevant, and ensures dissemination among all staff. Essential policies may include but aren’t limited to:

– Top-level policy issued by the board

– Starters and Leavers Policy

– Access Control Policy

– Magnetic Media Policy

– Mobile Working Policy

– Password Policy

– Email Policy

– Acceptable Use Policy

As mentioned earlier, data protection closely aligns with cyber security. Below is a potential list of policies you may need to comply with legal standards. Again, this list is not exhaustive and may seem excessive for some businesses but provides insight into what may be required:

– Data Protection – Overarching Policy

– Data Protection Training

– Data Protection – Consent

– Consent Withdrawal

– Subject Access Request

– Data Protection Complaints

– Retention of Records

– Data Breach Notification (note there is an electronic version of this on the ICO website)

– Data Protection Impact Assessment Procedure

– Security & Control of data protection documentation

– Policy Management Review Procedure

– Internal Data Protection Breach Register

– Retention & Disposal of Records Register

– Data Protection Officer (DPO) Responsibilities

– Required records to be maintained

Most policies are readily available online; however, knowing what you truly need versus what you can do without can be challenging. Too often people download templates only to modify them superficially while hoping for satisfactory results.

Over time, our approach has evolved alongside legislative changes both here and in Europe as well as shifts in working practices. We’ve dedicated countless hours researching solutions tailored to meet requirements that adapt into systems suitable for all business types—not only affordable but also compliant with standards like Cyber Essentials if needed. Flexibility has become crucial due to new working paradigms; traditional security systems where everyone operates within secure boundaries protected by firewalls are outdated. Today’s protective systems must function seamlessly whether you’re at home, on the move, or in the office, and your policies must reflect that.

When we first engage with prospective clients, we offer a free trial to assess their needs, we frequently discover they lack clarity on what data they hold or its location. They might have a vague understanding—perhaps it’s stored on cloud servers, with laptops or desktops accessing data on the cloud. However, once we implement our software for discovery purposes, we often find numerous copies stored on laptops/desktops alongside cloud servers. How does this happen? Over time—and particularly with many adopting hybrid work models—employees log onto cloud services remotely using unstable internet connections; they download necessary files to work offline then neglect to delete them after re-uploading. Or they may share files via email without realising it leaves sensitive information attached to their email server.

Audit trails present another issue: If the ICO investigates, having clear records indicating who created/copied/deleted/forwarded data is crucial. Additionally, individuals are entitled to submit Data Subject Access Requests (DSARs), compelling you to disclose any held data regarding them—a legal obligation you cannot refuse. I know of a financial firm that took almost three weeks just to fulfil a DSAR request which diverted an employee from billing tasks during that time.

Our solution addresses today’s requirements effectively—it even includes an encryption system—all under one monthly fee. You can trial it at no cost; we’d be surprised if after seeing its capabilities along with our incredibly low managed service rates you didn’t want to keep it!

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