Author: Kevin Hawkins

General Security Issues Risk Analysis and Security Strategy Security Security Tools

AI – truly intelligent or over hyped?

I have commented before on the AI discussions that appear periodically on social media and do so with some trepidation because there are so many opinions.  And I must put my hands up and say I am not an expert although I do use AI in my everyday work.  I’m not against it but it must be used intelligently and seen for what it is, not what the hype says it is.  This is particularly true of generative AI, which is the type of AI that is most known about and discussed.  Generative AI is a branch of AI that focuses on creating new content, such as text, images, audio etc, by learning patterns from vast datasets and generating output that resembles human-created work.  Of course, to generate this content, you must define clearly what outcome you are looking for.

Over the years, I’ve seen change happening because of innovation within IT, much of which has forecast the end of the workforce.  It has streamlined many processes and taken a lot of drudgery away.  I’ve been involved in mapping out working practices and designing/implementing management processes using IT.  I’ve seen the development of relational databases and search engines, both of which have done much to increase the speed and access to information that is required.  Is AI doing anything different in the workplace?  Or is it just the next somewhat inevitable step up?

I have to say though, that during the years when I was working with management information systems, whilst they did improve speed and efficiency, they never really achieved the manpower savings they were advertised to do.  One claim about AI, that it will achieve those manpower reductions seem a little excessive, in fact one forecast I read by a CEO was that it would have a devastating effect.  It makes me wonder who is going to buy these wonderful goods that are being so efficiently produced if the unemployment rate is through the roof and no one can afford to buy them?  Just a thought.

But getting back to AI itself, is it truly intelligent?  This is where a lot of misunderstanding and indeed, misinformation, can be found.  What forms of AI are there?  And what forms of AI are available now to business and the public.  There are about 7 categories of AI, not types i.e. marketed under a trade name, but categories.

TypeExists today?Purpose
Narrow AI✅ YesPerforms specific tasks
General AI (AGI)❌ NoHuman-level intelligence across many tasks
Superintelligent AI (ASI)❌ NoExceeds human intelligence
Reactive AI✅ YesNo memory, responds to inputs
Limited Memory AI✅ YesUses past information
Theory of Mind AI❌ NoUnderstands emotions and intentions
Self-Aware AI❌ NoConscious, self-aware intelligence

Categories of AI

As we sit here today, virtually all AI systems, including the most well-known such as ChatGPT, are forms of Narrow AI. They can be highly capable within their domains, but they do not possess human-like general intelligence or consciousness.  Narrow AI (and yes, I did use it to create the graphic above), is characterised by:

  • Designed for specific tasks.
  • Cannot think generally outside its training or purpose.
  • Examples:
    • ChatGPT
    • Siri and Alexa
    • Google Translate
    • Image generators
    • Recommendation systems (Netflix, Spotify)
    • Etc

I have said that I use AI, but I struggle to think of it as intelligent, but I do recognise that it is all about how you define that intelligence.  I use it mostly in my managed service, to monitor clients’ systems and keep them as safe as is possible.  Prior to moving into the SME space, I worked for some major clients, both public and private sectors and built several security operations centres.  Back then most of these were centred on SIEM systems, which used correlation engines to correlate the results gathered from several other systems, such as anti-malware, firewalls, intrusion detection systems etc.  The system would then produce results, and those results would be viewed by an analyst before pronouncing them real or a false positive, or whatever.  That was always way too expensive for an SME.  Using AI systems, that cost has now been reduced to a price point that can be attractive to an SME.  So, this is one feature where AI can be of great benefit and is proving itself way more efficient than the correlation engines of old.  Of course, this isn’t the only difference, but it is the one we’re talking about today.

One type of AI that we didn’t qualify above was what is known as Agentic AI.  This is not a separate category but rather a description of how an AI behaves, rather than how capable it is.  For example, whereas many systems that fit within Narrow AI, do so because they are designed for specific tasks.  Agentic AI can plan and achieve a goal, providing it has the right information and instructions to act upon.  This enables it to undertake research for example, so when it finds what it thinks is an issue, it can research that to produce a more definitive answer to an analyst to review.  It might learn enough so that you will trust it with low level alerts and decisions, on its own.  Whether you think that that is intelligence or not, I will leave to you.

Agentic AI allows us to use a layered model embedded in an application which we can use to support SMEs at a reasonable price point.  That layered model includes:

  • Behavioural AI/ML → detects attacks.
  • Correlation engine → connects events across identities, endpoints, email, and cloud.
  • LLMs → explain incidents and assist administrators.
  • Human MDR analysts → validate and respond to serious threats.

Briefly:

Identity-based threat detection

Rather than looking at devices in isolation, we use a system which correlates activity around people (identities).

It continuously analyses signals from:

  • Microsoft 365 or Google Workspace accounts
  • Endpoints (Windows/macOS)
  • Email
  • Cloud storage
  • Dark web monitoring
  • External attack surface

The AI combines these signals to identify suspicious patterns, such as:

  • Impossible travel logins
  • Unusual login times
  • MFA changes
  • Credential leaks
  • Suspicious file access

Instead of generating dozens of alerts, it attempts to determine whether these events are part of the same attack.

Machine learning for detection

Machine learning is used to:

  • Learn normal user behaviour
  • Detect anomalies
  • Reduce false positives
  • Prioritise high-risk incidents

Generative AI (LLMs)

The system also uses large language models for tasks such as:

  • Summarising complex security incidents
  • Explaining alerts in plain English
  • Helping administrators understand why something was flagged
  • Generating phishing simulation emails for employee training

This is different from the AI used to detect threats, it’s focused on making security information easier to understand and act on.

Automated response

When the AI determines an attack is likely, it can recommend or automate actions such as:

  • Disabling compromised accounts
  • Isolating infected endpoints
  • Blocking phishing emails
  • Forcing password resets
  • Escalating incidents to a human analyst

The platform combines AI-driven automation with human security analysts for higher-confidence incidents.

So back to where I started before I got carried away.  Is AI truly intelligent?  I have my opinion which I hope came through here, but I leave you to make up your own mind.  One thing though is for sure, AI is here to stay, and it will continue to get developed and will get better, or worse, depending upon your point of view.

Cyber Awareness Training Data Breaches and their consequences General Security Issues Ransomware, Phishing and other Malware

CYBER SECURITY IS COMMON SENSE, ISN’T IT?

Well, yes and no.  Whilst cybersecurity is often described as “common sense,” that statement is only partly true. Common sense does help avoid some online threats, but modern cybersecurity also requires awareness of evolving risks, organisational safeguards and some technical knowledge. Cybersecurity is best understood as a combination of common sense, education, and technology.  Or as we in cybersecurity, like to say, ‘People, Process and Technology.

On one hand, many cybersecurity practices are based on common-sense principles. People are advised not to share passwords, not to click on suspicious links, and to be cautious when receiving unexpected emails or messages. These actions are like everyday safety habits, such as locking doors or being careful when speaking to strangers. As is shows in the graphic above, you don’t go out in the morning, locking your doors, but leaving your windows open.  In cyber the use of strong passwords, enabling multi-factor authentication, and keeping software up to date are practical measures that reduce the likelihood of cyberattacks.

However, cybersecurity extends far beyond everyday judgment. Cybercriminals use sophisticated techniques such as phishing, ransomware, malware, and social engineering that can deceive even experienced users. Attackers often create convincing fake websites, emails, or phone calls that appear legitimate. As technology evolves, new vulnerabilities emerge that are not obvious to the average person. Without proper training, users may not recognise these threats, regardless of how cautious they are.

In addition, organisations cannot rely solely on employees’ common sense to protect their systems. Small to medium businesses need to implement security policies, use firewalls, anti-malware as a minimum, whilst considering encryption, intrusion detection systems, and regular security audits to defend against attacks. Employees should also be receiving regular cybersecurity awareness training to help them identify threats and respond appropriately. These technical and organisational measures complement individual responsibility.

Another reason cybersecurity is not simply common sense is that many attacks exploit software vulnerabilities rather than human mistakes. Even careful users can become victims if systems are not patched or if security controls are inadequate. This highlights the importance of skilled cybersecurity professionals who continuously monitor networks, manage risks, and respond to incidents.  The issue here is that many SMEs simply don’t have the knowledge to fully understand what is, and what is not, happening on their systems.

I going to show some examples now, not to showcase my managed service so much, but to demonstrate what most people simply don’t think about.  I could have chosen any of a dozen or so, but I’ve alighted on these.  In the example below, we are showing client services that are exposed to the internet.  This is something that an SME simply wouldn’t know about or perhaps understand the significance.

Figure 1 – Issue Types

What this shows is the varied types of issues that can arise and that need constant monitoring to stay on top of. These types of issues tend to fly under the radar of most SMEs, and for that matter many bigger companies, and can be exploited by hackers and scammers, with the aim of stealing your hard earned cash.

This next example shows an account compromise as it occurs. Most organisations will not know this is happening until it’s too late. If you can get an early heads up then you stand a chance of stopping it from occurring. All the common sense in the world won’t help you detect a breach as it’s happening, that takes monitoring or an absolute ton of luck.

Figure 1 – Potential account compromise

What we’ve seen here are just two examples of where common sense will only take you so far.  It’s a horrible expression, but you really don’t know what you don’t know.

In conclusion, cybersecurity involves an element of common sense, particularly in practicing safe online behaviour.  However, common sense alone is insufficient in today’s complex digital environment. Effective cybersecurity depends on a combination of informed users, ongoing education, robust technology, and well-designed security policies. Only by integrating these elements can individuals and organisations effectively protect themselves against increasingly sophisticated cyber threats.

We’d be happy to provide more information via a demonstration of our managed capability, including the offer of a fully functional and totally free 14-day trial.

Cyber Awareness Training General Security Issues Identity and Access Management Ransomware, Phishing and other Malware Risk Analysis and Security Strategy Security Tools Working Practices

HOW CAN SMEs MONITOR COMPLIANCE TO CYBER ESSENTIALS EASILY

I put up a post earlier this week about cyber essentials, how effective it is and how it should be viewed.  There have been some interesting posts recently on this subject and the main argument was that it should be viewed as a base line standard, not a total panacea. Adherence to it provides a good platform on which to stand your protections and provides a basic understanding of the issues involved, which many SMEs don’t fully grasp.

Cyber threats don’t just target enterprises anymore and SMEs are increasingly in the crosshairs, often without the resources to defend themselves effectively.  But it remains important to keep in mind that for many UK SMEs, cybersecurity is no longer just about protection, it’s about winning business. It’s important to think in terms of simplicity rather than complexity.  Cyber security doesn’t have to be complicated or expensive.

My post talked about what happens after a company has achieved compliance to CE? The requirement now is to certify that they will maintain that compliance throughout the 12-month period of the certification. That is why H2 has researched a service that can be provided to SMEs at a reasonable cost, that helps simplify that journey by providing an all-in-one cybersecurity platform with continuous monitoring aligned to Cyber Essentials requirements. It helps identify security gaps, strengthen your cyber posture, and keep your business on track for compliance, while protecting your users, devices, email, and cloud environment.

We did think however that perhaps a more detailed view might be worth publishing, and here it is.

NCSC has published v3.3 (Danzell) requirements effective from April 2026, which further tighten areas such as MFA and cloud-service requirements. Organisations that have only just adapted to last years changes (Willow) should already be reviewing the next revision to avoid another compliance scramble when renewal comes around. 

What changed in the Danzell question set?

The five Cyber Essentials control areas remain the same:

  • Firewalls
  • Secure Configuration
  • User Access Control
  • Malware Protection
  • Security Update Management

However, Danzell asks more detailed and specific questions about how these controls are implemented and evidenced. 

Key themes covered by the Danzell questions

Multi-Factor Authentication (MFA)

The questionnaire now requires organisations to identify all cloud services in use and confirm MFA is enabled where available. Missing MFA on supported cloud services can result in an automatic failure. 

Typical questions include:

  • What cloud services are used?
  • Is MFA enabled for all users?
  • Are administrator accounts protected by MFA?
  • What authentication methods are used?

Cloud Service Scope

Danzell explicitly brings cloud services into scope, including:

  • Microsoft 365
  • Google Workspace
  • Salesforce
  • Slack
  • Zoom
  • Cloud storage platforms

Organisations must declare these services and demonstrate appropriate security controls. 

Typical questions include:

  • Which cloud services store or process business data?
  • How are accounts managed?
  • How is access removed when users leave?

User Access Control

The questionnaire places greater emphasis on:

  • Administrative accounts
  • Privileged access management
  • Account lifecycle management

Typically, questions include:

  • Are administrator accounts separate from standard user accounts?
  • How are privileged accounts controlled?
  • How are unused accounts identified and removed?

Industry discussions indicate auditors are applying the separate-admin-account requirement strictly. 

Security Update Management

Danzell asks for clearer evidence regarding:

  • Operating system patching
  • Application patching
  • Firmware updates
  • Patch deployment timescales

Applicants need to be able to identify:

  • How are vulnerabilities identified?
  • Are high-risk vulnerabilities patched within 14 days?
  • How is firmware kept up to date?

The 14-day patching requirement is now a critical assessment point. 

Password and Authentication Controls

Questions now focus on:

  • Minimum password length
  • Password managers
  • Common-password blocking
  • Password less technologies and passkeys when used

Cyber Essentials v3.3 introduced a minimum 12-character password requirement in many scenarios. 

The effects of these changes will differ from company to company of course, many will already have much of this covered and some won’t.  Many will require guidance and assistance in making sure that they are prepared to what is now required, and that guidance will need to focus on how they need to change to meet the requirement.

But arguably the biggest operational issue is that CE now requires Owners/CEOs/Boards to certify that they will maintain the standard through its 12-month lifecycle, and not just at the point of certification.  That means monitoring their estate to maintain compliance, constantly, which in turn means having the means and resource to do it.  Not easy for many SMEs and they will be worried about cost.

The obvious answer though is a managed service.  SMEs often outsource their IT environment and see benefits in terms of cost and operational efficiency.  The same can be said for Cyber Security and monitoring, but the mindset tends to be different.  There is still the thought that their IT outsourcing company has this covered, or that cyber is a bit of black art and it will be expensive.

How does the H2 Service Help?

So, what does this service do that is so special?  Well, it will audit the 5 Cyber Essentials control areas, in some detail but it goes further.  Managing cyber security internally is a challenge.   With one out of two SMEs experiencing attacks, it’s clear that modern security requires continuous attention, as does cyber essentials compliance.  Threats can change daily and software needs continual updates.  Users need protection without friction and policies need to be enforced consistently.  Alerts need to be monitored, recognised and acted upon in real time.

Trying to manage all this internally means adding complexity, workload and risk.  Security should not compete with running a business and that is where a managed services makes a difference; by taking full operational ownership of cybersecurity, not just offering advice or tools.

Example of Multi Factor Authentication Detection

The service manages:

  1. Protecting user accounts and access, identifying who has admin privilege so that it can be revoked where it isn’t needed.
  2. Secure end points and devices, identifies operating system versions, anti-malware configurations, updates and alerts.
  3. Enforces security policies.
  4. Identifies cloud configurations and connections.
  5. Reduces risk from 3rd parties and shadow IT apps, identifying where 2FA is missing.
  6. Monitors threats and suspicious activity.
  7. It can monitor email boxes looking for phishing and ransomware, although that element is not strictly necessary for CE compliance.
Example of a client dashboard
Example of Cloud Share Data Detection

An added bonus is that it comes with phishing simulations to help train staff, and a comprehensive, automated, cyber awareness training package.

The system is powered by Agentic AI, although it has a human element, with the AI taking away the number crunching and hard work, leaving the human to identify what is, and what is not, real.  Using AI in this way enables us to keep the costs low, something very important to SMEs.

Cyber Awareness Training Data Breaches and their consequences General Security Issues Ransomware, Phishing and other Malware Risk Analysis and Security Strategy Supply Chain Security Working Practices

Small to Medium Businesses – Scammed or Hacked?

This is something that I’ve alluded to in the past, in other articles and blogs.  What is the likelihood of an SME suffering and Scam as opposed to a more technical hack.  There is a lot of evidence to suggest that, for most SMEs, the probability of suffering a scam/social engineering attack is significantly higher than experiencing a sophisticated technical hacking attack.

A useful rule of thumb from cyber insurance claims, law enforcement reporting, and incident response firms is:

  • 70–90% of financially damaging incidents affecting SMEs involve people being manipulated (phishing, invoice fraud, CEO fraud, business email compromise, fake suppliers, fake tech support, payment diversion, etc.).
  • 10–30% involve primarily technical exploitation (ransomware through unpatched systems, web application attacks, malware exploiting vulnerabilities, credential stuffing, etc.). 

But you can argue that ransomware is often a hybrid of the two, starting often with phishing for credentials, obtaining a login, and then inserting malware.

The exact percentages vary by industry and geography, but the pattern is remarkably consistent.

Why scams are more common

  1. Humans are easier to compromise than systems

A criminal can send 10,000 phishing emails in minutes at almost no cost.

Convincing one employee to:

  • Click a link
  • Approve a payment
  • Share credentials
  • Change bank account details

is often easier than discovering and exploiting a software vulnerability.

  •  SMEs usually have weaker business processes than technology

Many SMEs now use cloud services from companies like Microsoft⁠, Google Workspace⁠, and  Amazon Web Services⁠, which has improved their security.

However, they often lack:

  • Payment verification procedures
  • Supplier validation processes
  • Security awareness training
  • Segregation of financial duties
  • Generally inadequate security policies

      Criminals exploit these business-process weaknesses.

  • Criminals follow the money

A fake invoice scam may generate £20,000–£100,000 with little technical effort, whereas a sophisticated network intrusion might require:

  • Research
  • Malware development
  • Vulnerability exploitation
  • Persistence mechanisms

From an attacker’s perspective, scams often provide a better return on      investment.

  • Business Email Compromise (BEC) is extremely effective

One of the largest causes of SME losses is BEC:

  • Attacker gains access to an email account (often through phishing)
  • Watches conversations
  • Sends realistic payment instructions
  • Diverts funds

Technically, the breach may be simple, but the financial loss comes from deception rather than hacking.

Why technical attacks still matter

Technical attacks tend to receive more media attention because they can be highly disruptive.

Some examples are:

  • Ransomware
  • Server compromise
  • Website defacement
  • Data theft
  • Supply-chain attacks

Although less frequent than scams, a successful technical attack can have larger operational consequences:

  • Business downtime
  • Regulatory penalties
  • Customer notification costs
  • Recovery expenses

What an SME should prioritise

Most, if not all SMEs, will have a limited security budget, and therefore they need to identify the highest-return controls to mitigate their risk. These can include:

  • Multi-factor authentication (MFA) on all email and cloud accounts.
  • Staff training on phishing and payment fraud.
  • Verification procedures for bank account changes and large payments.
  • Strong backups and ransomware recovery testing.
  • Endpoint protection and automatic patching.
  • Monitoring for suspicious login activity.

These measures reduce both scam risk and many technical attack paths.  It’s aways worth remembering that scammers and hacker alike will take the path of least resistance.  The more difficult you make it for them, the more likely they are to look elsewhere.

A practical estimate

For a typical 20–250 person SME and for illustrative purposes, the distribution of financially damaging incidents based on common industry observations is 80 to 20 in favour of scams.

This is not a universal statistic, but it reflects what many cyber insurers, incident responders, and fraud investigators observe in practice, that is that SMEs are generally more likely to lose money because someone was tricked than because a hacker defeated sophisticated technical defences. The most damaging incidents often combine both, such as a phishing email that steals credentials and then enables fraud or ransomware.

Cyber Awareness Training Data Breaches and their consequences General Security Issues Identity and Access Management Ransomware, Phishing and other Malware Risk Analysis and Security Strategy Security Tools Working Practices

Cyber Essentials – How has it changed?

I think these days, pretty much everyone is aware of the UK government-backed Cyber Essentials scheme and those who have undertaken certification or are considering it, will, in the last 12 months, have been subject to the introduction of the “Willow” question set (v3.2), which became the standard for certifications from 28 April 2025. It didn’t fundamentally change the five Cyber Essentials controls, but it did make several requirements more explicit and raised expectations around asset management, authentication, remote working, and vulnerability remediation. 

For most organisations, the Willow update was not a complete overhaul. The real shift is that Cyber Essentials is becoming:

  • More focused on asset visibility
  • More aligned with modern cloud environments
  • More accepting of passwordless security
  • More rigorous about vulnerability management
  • More realistic about hybrid and remote working

If your organisation already has mature inventory management, MFA, vulnerability remediation, and cloud governance processes, the changes are relatively straightforward. If not, these areas are where most compliance effort will now be concentrated. 

Key implications for organisations

Asset management is now much harder to ignore

A significant practical change was a stronger emphasis on maintaining a complete inventory of:

  • Devices
  • Software
  • Cloud services
  • Network equipment
  • BYOD assets used for work

Organisations now need a much better visibility of what is connected to their environment. For many SMEs, this means formalising asset registers rather than relying on informal spreadsheets or staff knowledge. 

The Implication being that certification becomes more difficult if you cannot prove what systems are in scope. This may mean investing in discovery and asset-management processes.

Firmware is now explicitly in scope

The definition of software has been expanded to include firmware on devices such as:

  • Firewalls
  • Routers
  • Network appliances

Previously, some organisations focused almost entirely on operating systems and applications. Now, neglected network-device firmware can become a compliance issue.  The implication being that patch management programmes need to include infrastructure devices, not just laptops and servers.

“Patches” became broader “vulnerability fixes”

Cyber Essentials no longer focuses only on installing vendor patches.

The new language recognises that vulnerabilities may be fixed through:

  • Configuration changes
  • Registry edits
  • Vendor scripts
  • Other remediation methods

The expectation is that vulnerabilities rated CVSS 7.0+ are addressed regardless of how the vendor delivers the fix.  Again, there is an implication that organisations need a vulnerability-management mindset rather than a simple patching mindset.

Passwordless authentication is now recognised

The Willow update formally acknowledges modern authentication methods such as:

  • Passkeys
  • Biometrics
  • Security keys
  • Authenticator push notifications

These can satisfy MFA requirements where implemented correctly. 

This is good news for organisations moving away from passwords. It aligns Cyber Essentials more closely with modern identity-security strategies and NCSC guidance on passkeys.  Frustratingly though, I worked with a client recently to obtain CE and the assessor didn’t know what a passphrase was and it had to be explained to him.

Remote working is treated more broadly

The terminology changed from “home working” to “home and remote working.”

That sounds minor, but it reflects a wider scope including:

  • Hotels
  • Cafés
  • Shared workspaces
  • Other untrusted networks

I’ve blogged about this quite a bit and security controls need to work wherever employees connect from, not just from a home office.  Does a VPN suffice, maybe but maybe not.

Greater scrutiny of Bring Your Own Device (BYOD)

Now organisations are expected to have:

  • Clear BYOD policies
  • Device security controls
  • User responsibilities documented
  • Appropriate protection such as encryption and screen locking

Informal BYOD arrangements can be riskier from both a compliance and security perspective.

V3.3 (“Danzell”)

As if that wasn’t enough NCSC has published v3.3 (“Danzell”) requirements effective from April 2026, which further tighten areas such as MFA and cloud-service requirements. Organisations that have only just adapted to Willow should already be reviewing the next revision to avoid another compliance scramble next renewal cycle. 

What changed in the Danzell question set?

The five Cyber Essentials control areas remain the same:

  • Firewalls
  • Secure Configuration
  • User Access Control
  • Malware Protection
  • Security Update Management

However, Danzell asks more detailed and specific questions about how these controls are implemented and evidenced. 

Key themes covered by the Danzell questions

Multi-Factor Authentication (MFA)

The questionnaire now requires organisations to identify all cloud services in use and confirm MFA is enabled where available. Missing MFA on supported cloud services can result in an automatic failure. 

Typical questions include:

  • What cloud services are used?
  • Is MFA enabled for all users?
  • Are administrator accounts protected by MFA?
  • What authentication methods are used?

Cloud Service Scope

Danzell explicitly brings cloud services into scope, including:

  • Microsoft 365
  • Google Workspace
  • Salesforce
  • Slack
  • Zoom
  • Cloud storage platforms

Organisations must declare these services and demonstrate appropriate security controls. 

Typical questions include:

  • Which cloud services store or process business data?
  • How are accounts managed?
  • How is access removed when users leave?

User Access Control

The questionnaire places greater emphasis on:

  • Administrative accounts
  • Privileged access management
  • Account lifecycle management

Typically questions include:

  • Are administrator accounts separate from standard user accounts?
  • How are privileged accounts controlled?
  • How are unused accounts identified and removed?

Industry discussions indicate auditors are applying the separate-admin-account requirement strictly. 

Security Update Management

Danzell asks for clearer evidence regarding:

  • Operating system patching
  • Application patching
  • Firmware updates
  • Patch deployment timescales

Applicants need to be able to identify:

  • How are vulnerabilities are identified?
  • Are high-risk vulnerabilities patched within 14 days?
  • How is firmware kept up to date?

The 14-day patching requirement is now a critical assessment point. 

Password and Authentication Controls

Questions now focus on:

  • Minimum password length
  • Password managers
  • Common-password blocking
  • Passwordless technologies and passkeys where used

Cyber Essentials v3.3 introduced a minimum 12-character password requirement in many scenarios. 

Structure of the questionnaire

The Danzell question set generally requires organisations to provide:

  • Asset inventories
  • Cloud service inventories
  • User account information
  • Details of security policies
  • Evidence of patch management processes
  • Details of MFA deployment
  • Administrative account controls

Assessors may ask follow-up questions if answers are unclear or inconsistent. 

What, typically, is the effect on SMEs?

This will change from company to company of course, many will already have much of this covered and some won’t.  Many will require guidance and assistance in making sure that they are prepared to what is now required, and that guidance will need to focus on how they need to change to meet the requirement.

But arguably the biggest operational issue is that CE now requires Owners/CEOs/Boards to certify that they will maintain the standard through its 12-month lifecycle, and not just at the point of certification.  That means monitoring their estate to maintain compliance, constantly, which in turn means having the means and resource to do it.  Not easy for many SMEs and they will be worried about cost.

The obvious answer though is a managed service.  SMEs often outsource their IT environment and see benefits in terms of cost and operational efficiency.  The same can be said for Cyber Security and monitoring, but the mindset tends to be different.  There is still the thought that their IT outsourcing company has this covered, or that cyber is a bit of black art and it will be expensive.

Let’s face it, the majority of SMEs aren’t going to try and hire cyber expertise full time, it would be expensive and unnecessary.  Having a managed service spreads cost and makes it affordable.  If you have a service that offers:

  • Continuous monitoring of endpoints, servers, and some cloud environments
  • Monitoring patching, including CVEs issued by vendors and comparing them against your estate
  • Vulnerability assessment
  • Rapid detection of ransomware, malware, insider threats, and advanced attacks
  • Expert-led response
  • Phishing simulations
  • Cyber awareness training programme
  • Dark web monitoring

Then you are a long way towards meeting the requirement for continuous monitoring and assessment, and if you can do this for £15-£18 per user per month, then it can be very affordable.

General Security Issues Risk Analysis and Security Strategy Working Practices

Stop Treating Cyber Security as an Overhead – Calculate the Cost of Doing Nothing

Cyber security is often seen as a cost centre, not a value driver.  That’s not just a problem for SMEs but that attitude is still often sound at a corporate level.  Within SMEs it’s not too rate to find it positioned as an insurance or compliance spend, not as something that enables trust, customer retention or business continuity.  Often there is no ownership at the top, no board pressure until something goes wrong.  If no one owns the risk, it stays floating below the surface.

We need to flip the mindset.  Cyber security needs to feel like it’s part of the core business and should be framed as:

  • Protecting revenue not systems.
  • Protecting customers not servers.
  • Protecting the ability to operate.

Cyber incidents must be seen as business stopping events, not just technical inconveniences.  Once that is recognised at the top, it tends to be moved into core business territory very quickly.

Measuring ROI (Return on Investment) in cyber security solutions is tricky because unlike traditional investments, the “return” often comes in the form of avoided losses, reduced risk, and improved resilience rather than direct revenue, and is often seen as proving a negative which produces a circular argument.  In the blue corner we have the bean counters saying we don’t need to spend much because we’ve never been attacked, and in the red corner we have the techies telling management that you haven’t been attacked because we have spent on protections.  There is often no meeting of minds until we frame it in business terms. There are well-established approaches.

Here’s how ROI in cybersecurity is typically measured:

Define the Investment (Costs)

This includes all direct and indirect costs of the cybersecurity solution:

  • Technology costs: licenses, hardware, software, cloud services.
  • Implementation costs: setup, integration, migration.
  • Operational costs: monitoring, maintenance, upgrades.
  • Personnel costs: training, staff time, additional headcount.
  • Third-party services: managed security providers, audits, compliance checks.

Estimate the Return (Benefits)

Returns are usually risk reductions and operational gains, such as:

  • Avoided breach costs:
    • Average cost of a data breach (detection, remediation, legal fees, fines, customer churn, downtime).
    • Likelihood (probability) of an attack succeeding without the solution.
  • Operational efficiency:
    • Fewer false positives, reduced downtime, less staff time spent on manual tasks.
  • Regulatory compliance:
    • Avoidance of fines and penalties.
  • Business continuity & reputation:
    • Reduced likelihood of lost customers and brand damage.

Cybersecurity ROI Calculator Template

This can get quite complex very quickly, so SMEs need to take from it what they need and discard the rest.  Be wary though that you understand what you need and what you don’t.  The best way of doing this is to carry out a risk assessment on the assets you are trying to protect.  Until you’ve done that the ROI will be almost impossible to predict.

If you need to understand the risk assessment procedure, then this short video will guide you:

Link   Cyber Resilience for SMEs: Navigating the Digital Wild West  synthesia.io  A short video describing cyber risk management and how SMEs should consider approaching this subject.

Once you have a good grasp of cyber risk management and you understand the threats and what you may need to do to protect yourself from those threats, then you can use this framework in Excel, Google Sheets, or whatever you use. The formulas are structured so you can plug in your own assumptions and automatically calculate:

  • Annualised cyber risk exposure
  • Risk reduction from controls
  • Expected financial savings
  • Total security investment
  • ROI %

Step 1 — Define Your Baseline Risk

Annual Expected Loss (AEL):

\text{Annual Expected Loss} = \text{Probability} \times \text{Financial Impact}

Example:

  • 20% × £500,000 = £100,000 expected annual loss

At the bottom:

| Total Baseline Risk Exposure | =SUM(D2:D5) |

Now clearly you need an understanding of the threat to assess the annual probability, and you need an understanding of how long it would take you to recover from that threat becoming a reality.  You may need advice or you may feel that you have sufficient information to make that calculation yourself.

Step 2 — Add Security Controls

Now estimate how much each cybersecurity investment reduces

Step 3 — Calculate Residual Risk

For each risk scenario:

Formula

Residual Risk:

\text{Residual Risk} = \text{Baseline Risk} \times (1 – \text{Risk Reduction})

Then total:

| Total Residual Risk | =SUM(D2:D5) |

In summary

Producing an ROI in cyber security is not easy and to do it you must pull together several different but related issues, starting with a good grasp of cyber risk management.  I know that when I suggest that you should get some help and guidance, I am often accused of just trying to drum up business, and OK, maybe that has a play, but by showing the calculations and what is required to identify those calculations, what I am actually trying to do is to show you that this isn’t easy and needs thought and a bit of work to achieve a good end result, which is to give leadership a financially justifiable reason for a cyber security spend.  ROI in cyber security is less about “profit” and more about quantifying avoided losses, improved efficiency, and reduced risk relative to the cost of controls.

Cyber Awareness Training Data Breaches and their consequences General Security Issues Identity and Access Management Ransomware, Phishing and other Malware Risk Analysis and Security Strategy Security Supply Chain Security

Cyber Security as Business Protection – Protect, Detect and Recover

This is another foray into cyber risk management and strategy for SMEs.  I make no apologies for covering it again because it should be a vital part of any SMEs business planning.   In a nutshell it’s the business process of identifying and addressing digital threats to protect operations, revenue, and reputation. Rather than just a technical IT task, it is a strategic function focused on ensuring business continuity and managing potential financial losses. 

A strong cybersecurity risk management strategy for SMEs should focus on reducing the highest risks first while staying practical and affordable. Most SMEs do not need enterprise-scale security programs, they need disciplined fundamentals, clear ownership, and resilience.

Core Principles

  1. Protect what matters most
  2. Customer data
  3. Financial systems
  4. Email accounts
  5. Intellectual property
  6. Operational systems
  • Assume attacks will happen
  • Focus on prevention and recovery.
  • Design for resilience, not perfect security.
  • Keep it simple and repeatable
  • Overly complex controls fail in SMEs due to limited staff and budget.

Recommended Cybersecurity Risk Management Framework

A practical SME strategy can follow five pillars inspired by the National Institute of Standards and Technology Cybersecurity Framework:

  • Identify
  • Protect
  • Detect
  • Respond
  • Recover

Alternatively, for those attempting or having achieved Cyber Essentials, one of the most effective ways to secure a business is to follow the UK government’s National Cyber Security Centre (NCSC) recommendations. These five steps are designed to be cost-effective and provide protection against the majority of common cyber-attacks. 

  • Secure your data with back-ups.
  • Protect with strong authentication (MFA).
  • Keep devices and software up to date.
  • Guard against malware.
  • Train staff on cyber awareness, phishing in particular.

But beware, the latest iteration of CE requires CEOs/MDs to sign a certification that they will ensure that the standard is maintained throughout the year and not just at point of achieving the standard.  That is a game changer which requires some form of monitoring to be put in place to ensure that the standard continues to be met.

No two businesses are the same.  They all have certain threats and vulnerabilities in common, and adherence to the NCSC guidelines and/or Cyber Essentials will set you on the right path, many of you will either have gone down that route or will be actively discussing it internally.  But there will still be differences, perhaps only nuances, that can drive a hole through your defences, and that is why you need a risk management strategy to ensure you have built robust defences.

Identify Your Risks

  1. The first stop is to create an Asset Inventory:

Document:

  • Devices
  • Servers
  • Cloud services
  • SaaS platforms
  • User accounts
  • Critical data
  • Vendors

Even a spreadsheet is enough initially.

  • Classify Critical Assets

Rank systems by business impact:

  • High: payroll, CRM, finance, production
  • Medium: internal collaboration
  • Low: public marketing systems
  • Identify Likely Threats

For SMEs, the biggest risks are usually:

  • Phishing
  • Business email compromise
  • Ransomware
  • Weak passwords
  • Insider mistakes
  • Third-party/vendor compromise
  • Unpatched software
  • Cloud misconfiguration

Protect the Business

  1. Multi-Factor Authentication (MFA)

This is one of the highest-value controls and you need MFA for:

  • Email
  • VPN
  • Admin accounts
  • Cloud apps
  • Banking systems

Use authenticator apps or hardware keys where possible.

  • Strong Identity & Access Management

You need to apply:

  • Least privilege access
  • Separate admin accounts
  • Role-based permissions
  • Immediate removal of leavers

Review access at least quarterly.

  • Endpoint Protection

Deploy modern endpoint security on all company devices:

  • Antivirus/EDR
  • Device encryption
  • Automatic updates
  • Screen lock policies

Focus first on laptops because they are commonly targeted.

  • Patch Management

Set strict update timelines:

  • Critical vulnerabilities: 24–72 hours
  • High-risk patches: within 1 week
  • Routine updates: monthly

Automate updates whenever possible but you will still need some form of monitoring patch management to ensure that you have this under control.

  • Email Security

Since email is the number one attack vector:

  • Anti-phishing filters
  • DMARC, DKIM, SPF (these require DNS entries and will need to be monitored)
  • Attachment sandboxing if affordable
  • User reporting button for suspicious emails
  • Backup Strategy

Use the 3-2-1 rule:

  • 3 copies of data
  • 2 different storage types
  • 1 offline/immutable copy – don’t rely on on-line backups, they may make restoring quicker, but they can be encrypted in a ransomware scenario, just like the rest of your systems.

Test restores regularly.  Recovery in a disaster or ransomware situation depends on this.

  • Secure Cloud Usage

For cloud platforms like Microsoft 365 or Google Workspace:

  • Disable legacy authentication
  • Enforce MFA
  • Monitor sharing permissions
  • Limit external access
  • Audit administrator activity

Detect Threats Early

  1. Centralised Logging

This is often a particularly difficult thing for SMEs because they don’t have any on staff cyber security personnel and often their IT support company doesn’t offer this service.  However, it is still important to collect logs from:

  • Email systems
  • Firewalls
  • Endpoints
  • Cloud platforms

A managed service is often the way forward.

  • Monitoring & Alerts

This is another issue that is very hard for SMEs, for the same reasons as log collection.  You need to receive alerts on:

  • Failed login spikes
  • Impossible travel logins
  • Admin privilege changes
  • Large file downloads
  • Suspicious mailbox rules

A managed service is often the only way to achieve this.

  • Vulnerability Scanning

You should aim to run monthly scans internally and externally.

Prioritise:

  • Internet-facing systems
  • Critical vulnerabilities
  • Unsupported software

There are a variety of scanning tools available to purchase however you need to have someone who can interpret the results, identify critical issues and eliminate false positives.  Once again, a managed service maybe the answer for many SMEs.

Incident Response Plan

Every SME should have a documented response process which includes:

  • Who makes decisions
  • Who contacts customers
  • Legal/compliance steps
  • Cyber insurance contacts
  • IT recovery procedures
  1. Create Playbooks For:
  • Ransomware
  • Phishing compromise
  • Lost/stolen device
  • Data breach
  • Vendor compromise

Run tabletop exercises twice yearly.

Recovery & Business Continuity

  1. Define Recovery Objectives

Set:

  • RTO (Recovery Time Objective)
  • RPO (Recovery Point Objective)

Examples are below and show the amount of time the business can survive with the loss of each system, but this will be determined by business priorities:

SystemMax DowntimeMax Data Loss
Email4 hours1 hour
Payroll24 hours4 hours
CRM8 hours2 hours
  1. Business Continuity Planning

Prepare for:

  • Cloud outages
  • Cyberattacks
  • Staff unavailability
  • Power/network failures

Document manual fallback procedures to keep the business running whilst you recover from the crisis.⸻

Governance & Leadership

  1. Assign Ownership

Even small companies need accountability:

  • Security lead
  • Executive sponsor
  • Incident coordinator

Security without ownership fails.

  • Establish Policies

Minimum essential policies:

  • Acceptable use
  • Password policy
  • Data handling
  • Remote work
  • Vendor management
  • Incident reporting

Keep them concise and enforceable and importantly, rolled out so that staff know where to find them and what they contain.

Human Risk Management

Most SME breaches involve human error.

  1. Security Awareness Training

Train employees on:

  • Phishing
  • Social engineering
  • Password hygiene
  • Safe file sharing
  • AI/deepfake scams
  • Reporting suspicious activity

Short monthly sessions work better than annual training.

Phishing Simulations

Measure:

  • Click rates
  • Reporting rates
  • Repeat offenders

Use results for coaching, not punishment.

Third-Party & Supply Chain Risk

SMEs increasingly rely on vendors.

  1. Vet Critical Suppliers

Review:

  • Security certifications
  • MFA usage
  • Breach history
  • Data protection controls

Prioritise vendors with access to:

  • Financial data
  • Customer data
  • Internal systems

Compliance Considerations

Depending on industry/location, SMEs may need alignment with:

  • International Organisation for Standardization ISO 27001
  • National Cyber Security Centre Cyber Essentials
  • GDPR/Data Protection Laws
  • PCI DSS

For UK SMEs, Cyber Essentials is an excellent baseline.

Recommended SME Security Stack

A practical modern stack often includes:

  • MFA platform
  • Endpoint detection & response (EDR)
  • Password manager
  • Secure email gateway
  • Cloud backup
  • Mobile device management (MDM)
  • Firewall with IDS/IPS
  • Security awareness platform

For those considering Cyber Essentials for the first time, or for renewal, some form of monitoring is required to ensure that that standard is maintained throughout the life cycle.

Budget Prioritisation (Highest ROI First)

For SMEs budget is always limited and must be prioritised.  This is a general guide and may change dependent upon business priorities:

  • MFA everywhere
  • Backups
  • Endpoint protection
  • Email security
  • Patch management
  • Security awareness training
  • Logging/monitoring
  • Vulnerability scanning
  • Managed security services
  • Advanced zero-trust controls

In order to decide your budget, you need to work out your priorities and again, this will depend on what the company does.  A suggested 12 month roadmap, for someone starting from scratch, is:

Months 1–3

  • Asset inventory
  • MFA rollout
  • Backup improvements
  • Patch automation
  • Security policies

Months 4–6

  • Endpoint protection
  • Vulnerability scanning
  • Staff awareness training
  • Incident response planning

Months 7–9

  • Logging and monitoring
  • Vendor risk reviews
  • Phishing simulations
  • Access reviews

Months 10–12

  • Tabletop exercises
  • Business continuity testing
  • External security assessment
  • Cyber insurance review

Metrics SMEs Should Track

I talked about measuring your security stance and your compliance.  Some useful KPIs might be:

  • MFA adoption %
  • Patch compliance %
  • Phishing click rate
  • Mean time to detect/respond
  • Backup recovery success
  • Number of critical vulnerabilities
  • Security training completion

Common SME Mistakes

Turning now to some common mistakes.  I don’t want to dwell on these too much as they are self-evident, but you should avoid:

  • Treating cybersecurity as only an IT problem
  • Buying too many disconnected tools
  • Ignoring backups
  • Giving staff admin rights
  • Failing to test recovery
  • Depending entirely on one IT provider
  • No incident response process

I hope that this provides some guidance but I’m fully aware that it contains issues that will appear as a bit of a ‘black art’ to some people.  Get advice from cyber security professionals, don’t think that because someone knows about IT, they have the nuances of security covered, they often don’t.  Remember that some cyber security solutions are procedural not technical. 

Policy, Process and then Technology

Cyber Awareness Training Data Breaches and their consequences General Security Issues Risk Analysis and Security Strategy Security Tools Working Practices

CYBER ESSENTIALS HAS CHANGED:  ARE YOU READY?

Cyber Essentials has changed recently and one of the most significant changes, in my opinion is the requirement for a senior executive to formally declare that security controls are continuously assessed throughout the year.  A fundamental change, not just a paperwork tweak. It shifts accountability and how organisations approach compliance.

What does this change really mean?

  1. Accountability moves to the top

Executives (often a CEO, CFO, or board-level director) are now personally attesting that controls aren’t just “point-in-time compliant” but actively maintained. This raises the stakes, false declarations could have legal, reputational, and contractual consequences.

  • End of “annual checkbox” compliance

Previously, many organisations treated Cyber Essentials as a once-a-year exercise. This change pushes toward continuous assurance, more in line with standards like ISO/IEC 27001 or frameworks such as NIST Cybersecurity Framework.

  • Increased audit and insurance implications

Cyber insurers and regulators may view this declaration as evidence of due diligence or even negligence if something goes wrong. Expect more scrutiny if a breach occurs.

  • Cultural shift toward operational security

Security becomes an ongoing business process, not an IT task. It requires coordination across the company up to and including management.

How organisations can actually deliver “continuous assessment”?

This is where many companies will struggle, because the declaration implies evidence, not intention.

  1. Continuous monitoring of key controls

Use tools that provide ongoing visibility into:

  • Patch management status
  • Vulnerability scanning
  • Endpoint protection health
  • Firewall and access control configurations

Common tooling might include:

  • Endpoint detection & response (EDR)
  • Vulnerability management platforms
  • Security configuration monitoring tools
  • Defined control testing schedule

Not everything needs real-time monitoring, but you should have:

  • Monthly or quarterly control checks
  • Automated scans (minimum of weekly vulnerability scans)
  • Regular access reviews (e.g., user permissions)
  • Centralised logging and alerting

Implement:

  • An MDR solution.
  • Alerts for control failures (e.g., antivirus disabled, patch failures)

This creates an audit trail—critical if leadership is signing a declaration.

  • Metrics and reporting to leadership

Executives need evidence to sign confidently:

  • Security dashboards
  • KPIs (e.g., patch SLAs, vulnerability remediation times)
  • Regular security reports to the board
  • Policies backed by enforcement

It’s not enough to have policies; you need:

  • Technical enforcement (e.g., blocking unpatched devices)
  • Automated compliance checks
  • Internal audits or independent checks

Periodic internal reviews or external assessments that help validate that controls are actually working.

Practical example

Instead of saying:

“We apply patches”

You now need to demonstrate:

  • All devices report patch status daily
  • Alerts trigger if patches are overdue
  • Reports show compliance over time
  • Exceptions are tracked and approved

The real challenge

The hardest part isn’t technology, it’s evidence and governance.

Many SMEs certified under Cyber Essentials don’t currently have:

  • Centralised visibility
  • Documented control testing
  • Board-level security reporting

So, this change may force investment in:

  • Better tooling
  • Clearer processes
  • Stronger governance structures

Bottom line

This declaration effectively aligns Cyber Essentials with modern security expectations: continuous control validation, not annual self-assessment.

If an organisation can’t produce evidence of ongoing monitoring and review, executives are being asked to take a significant personal risk by signing.

How can an SME meet this requirement without breaking the bank?

You don’t need an enterprise SOC or a six-figure toolchain to meet these new expectations, but you do need joined-up tooling that produces continuous evidence.

The principle: “Good enough + visible + provable”

For an executive to sign the declaration, you must:

  • Cover all five control areas
  • Be centrally visible
  • Generate reports + alerts automatically
  • Require minimal manual effort

The issue for many SMEs that a system that integrates many of the issues simply hasn’t existed in a form that is financially viable, and that doesn’t require a dedicated cyber individual on staff, until now.  Such a system does now exist, and I have put up a short video on the features section of my profile page on LinkedIn, the link is A short video on protective monitoring for SMEs.  This should help you without having to read reams of information.  You will also find a couple of articles on that particular subject.

H2 provides affordable and flexible one-off and ongoing data protection and cyber risk protection services.

To learn more about the services we provide, please click here https://www.hah2.co.uk/

Alternatively, please feel free to give us a call or drop us an email:

M: 07702 019060

E: kevin_hawkins@hah2.co.uk

Cyber Awareness Training Data Breaches and their consequences Ransomware, Phishing and other Malware Security Security Tools

Protecting Your Data on Public Networks

Remote working is here to stay, and whilst it’s not for everyone, many employers and employees alike, have taken to it.  There are multiple problems related to cyber security around this, working from home or on the move, and today I’m going to concentrate on the prevalence of people working from insecure sites such as coffee shops, railway and air terminals etc.   It’s a subject that I tend to jump on every so often because it’s one that people just don’t seem to get.  I dropped into a coffee shop this morning for my caffeine infusion, and there were six people with their laptops open, working away on business issues.  I could see open spreadsheets (and easy to read if you were sitting behind them), and all had their email open.  One was on a video call, and I heard all her side of the conversation, annoying enough for other café users but she wasn’t aware of the data she was releasing into the wild, at all.

Of course, this is nothing new, it’s been ‘a thing’ for years now, but is it a safe thing to be doing?  A recent survey suggests that a significant proportion of the connections to unsecured Wi-Fi networks result in hacking incidents, when from working in coffee shops, restaurants, airports, and other public places.

If you are among those Wi-Fi lovers, there’s bad news for you… your online privacy and security is at risk, if you rely on the weak to non-existent Wi-Fi security protocolsat these insecure locations.  This means that you could be exposed to various threats such as identity theft which has over 15 million cases each year, data theft/breaches, introducing malware to your business network and that of your customers/suppliers.  This list is not exhaustive.

Free or public Wi-Fi’s are hotspots for hackers and data snoopers who want to steal your private data or financial information. It is easy for cyber criminals to do that nowadays. You will be surprised to know the different ways they can compromise your device or your private information and why you shouldn’t rely on public Wi-Fi security as it comes with a lot of risk.  Using insecure public Wi-Fi exposes you to a range of cybersecurity risks because you’re sharing a network with unknown and potentially malicious persons. The core issue is that these networks often lack proper encryption and authentication, making it much easier for attackers to intercept or manipulate your data.

One of the biggest risks is data interception (packet sniffing). On an unsecured network, attackers can use simple tools to capture data packets traveling between your device and the internet. If the data isn’t encrypted (for example, websites not using HTTPS), sensitive information like passwords, emails, or credit card details can be read directly.

A closely related threat is the Man-in-the-Middle (MitM) attack. Here, an attacker secretly positions themselves between you and the service you’re accessing. Instead of communicating directly with a website, your traffic is routed through the attacker, who can monitor, alter, or inject malicious content into the communication without your knowledge.

Another common issue is rogue hotspots or “evil twin” attacks. Attackers set up fake Wi-Fi networks with names that look legitimate (e.g., “Free Airport Wi-Fi”). When you connect, all your traffic passes through their system, giving them full visibility and control over your activity.

Public Wi-Fi also increases the risk of session hijacking. Even if you log into a secure site, attackers may capture session cookies, small pieces of data that keep you logged in, and use them to impersonate you without needing your password.

There’s also the danger of malware distribution. Some attackers exploit vulnerabilities in devices connected to the same network to push malicious software. Others may trick users into downloading infected files via fake pop-ups or compromised websites.

Many public networks lack proper network segmentation, meaning devices on the same network can sometimes directly communicate with each other. This makes it easier for attackers to scan for vulnerable devices, open ports, or shared files, potentially gaining unauthorised access.

Another issue is unencrypted connections and misconfigured security protocols. Some networks use outdated encryption standards (like WEP) or even none at all, making it trivial to crack passwords or decrypt traffic.

Additionally, automatic connectivity on devices can be exploited. If your device is set to automatically connect to known networks, attackers can spoof those network names and trick your device into connecting without your explicit approval.

Finally, there’s a broader privacy concern: even if attackers don’t actively interfere, network operators themselves (or anyone monitoring the network) may log your browsing habits, device information, and other metadata.

How to reduce risk:

  • Use a VPN to encrypt your traffic
  • Only access HTTPS websites (look for the padlock icon)
  • Avoid logging into sensitive accounts on public Wi-Fi
  • Disable file sharing and use a firewall
  • Turn off automatic Wi-Fi connections
  • Verify network names with the venue before connecting
  • Only use authorised protocols to access your company network or cloud

In short, insecure public Wi-Fi removes many of the protections that normally keep your data private, making it far easier for attackers to observe, intercept, or manipulate your online activity.

The risk reductions above are essential but even then, don’t get complacent.  A VPN for instance, encrypts your data as it transits the internet, putting up a secure ‘tunnel’ for it to move through.  However, that data is only protected once you start sending it.  Other data on your laptop is not encrypted and remains vulnerable.  Disk encryption such as Bitlocker on Windows or File Vault on Macs, is designed to encrypt your disk as you are shutting down, so that if your machine is stolen, the data can’t be accessed.  But once you start it up and log on, the disk is unencrypted.  The safest encryption uses what is known as file level encryption which encrypts your files by sensitivity level and only allows them to be read by authorised persons on your corporate network.  That way if your machine is accessed whilst it is up and running in your coffee shop, the sensitive data can’t be read.

Stay aware and stay vigilant.  You have to be successful all the time; the criminal has to be successful just once.

Cyber Awareness Training Data Breaches and their consequences Identity and Access Management Ransomware, Phishing and other Malware Risk Analysis and Security Strategy

Three weeks v three minutes:  The MDR Difference

Managed Detection and Response, MDR, has long been considered too expensive and beyond the reach of SMEs.  There are very good reasons for this, not least because most companies who provide these services, don’t target SMEs because they perceive that the revenue isn’t there, even though the need very much is.  Another issue is that SMEs don’t have the in-house resource that can deal with this kind of service, to do this internally requires expertise, resource and expensive monitoring tools; all resource that SMEs don’t have.  At best, their IT systems are overseen by someone who has another primary function and hasn’t got much time to deal with IT issues, has no technical background, much less a cybersecurity background, and whose responsibility lies with liaising with their network provider. 

Turning to the network provider, who provides hardware and software, and maybe manages the network on behalf of the SME.  The service level agreement (SLA) that these companies work to will concisely lay down what services they provide, and I’m prepared to bet that that doesn’t include MDR, for the simple reason that they also don’t have the skill levels and experience required, to provide an adequate service.  Be clear, I’m not denigrating these companies or the services they supply, simply pointing out that they work to strict service levels as laid down in the contract and will usually not step outside of these.

I have written articles and posts about this before, but it’s worth repeating because there are now systems available that, often driven by AI, are now affordable and are not just appropriate for SMEs, but specifically designed for them, at a service level that is realistic and priced accordingly.  AI is something that we use in our service, quite extensively, because it does the heavy lifting and allows us to deliver a service at a price that is appropriate for an SME.  AI is now prevalent and is used pretty much everywhere, including by cyber criminals.  AI driven attacks are becoming the norm and are not going away.  We fight fire with fire.

Let’s develop this a bit further and look at a before and after’ scenario, where a small business, holding lots of personal identifiable data (PII), as defined within GDPR and associated legislation, decides to use an MDR service, having recognised that they have a legal duty to protect this data, and that a data breach would be a serious issue which could put them out of business.

Scenario: “Maple & Co. Accounting”

Business type: Small accounting firm (12 employees)

Tech setup: Cloud-based email, shared drives, a basic firewall, and endpoint antivirus

Challenge: Limited IT staff (1 generalist), growing concerns about cyber threats

BEFORE MDR

Day-to-day reality

Maple & Co. believes they’re “covered” because they have antivirus software and strong passwords. But in practice:

  • Alerts from antivirus pop up frequently → mostly ignored (“probably nothing”)
  • No centralised visibility into systems or logs
  • Employees occasionally click phishing emails
  • Software updates are inconsistent
  • No formal incident response plan

The Incident

One employee receives a convincing phishing email posing as a client invoice.

  • They click the link and enter credentials
  • Attacker gains access to their email account
  • Uses that account to send more phishing emails internally
  • Installs a lightweight remote access tool (RAT)

What goes wrong:

  • No one notices unusual login locations
  • Antivirus doesn’t flag the RAT
  • Suspicious outbound traffic goes undetected
  • The attacker quietly accesses financial documents for 3 weeks

Impact

  • Sensitive client data exposed
  • Regulatory reporting required
  • Business reputation damaged
  • Costly emergency IT response
  • Downtime and lost productivity

AFTER MDR IMPLEMENTATION

Maple & Co. adopts a Managed Detection and Response service.

What MDR Adds

  • 24/7 monitoring by a managed service provider
  • Endpoint detection and response (EDR) tools installed on all devices
  • Centralised log collection and analysis
  • Automated and human-led incident response

Same Attack Attempt (But Now…)

Step 1: Phishing Email Clicked

An employee clicks a similar phishing link again.

MDR Response:

  • Suspicious login detected (unusual geography + device fingerprint)
  • Alert triggered immediately by behavioural analytics

Step 2: Credential Misuse Attempt

Attacker tries to access email and internal systems.

MDR Response:

  • Account access temporarily blocked
  • Forced password reset initiated
  • Managed service team flags activity as high risk

Step 3: Malware Execution Attempt

The attacker tries to deploy a remote access tool.

MDR Response:

  • EDR agent detects unusual process behaviour
  • File execution is automatically stopped
  • Device is isolated from the network

Step 4: Human Analyst Intervention

  • Analysts investigate the full timeline
  • Confirm malicious intent
  • Remove persistence mechanisms
  • Provide a clear incident report

Outcome

  • Attack stopped within minutes, not weeks
  • No data exfiltration
  • Minimal disruption to operations
  • Actionable report delivered to the business

BEFORE vs AFTER (Quick Comparison)

Summary

Before MDR, Maple & Co. relied on tools without coordination or expertise. After MDR, they gained:

  • Continuous monitoring
  • Rapid response
  • Expert analysis
  • Reduced risk exposure

The biggest shift isn’t just better tools; it’s having dedicated security expertise actively defending the business at all times.

Remember, no service is ever going to guarantee 100% security, that’s just not realistic.  What an MDR designed for SMEs will do is to reduce your risk to a level that you’re prepared to accept, by adopting a risk managed approach.  It does this by having:

  • A vulnerability assessment tool
  • A cyber awareness programme inbuilt
  • A phishing simulation tool

By identifying your vulnerabilities early and fixing them, your exposure is reduced and by training your staff to be your first line of defence, you reduce your exposure still further.

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