“If boards do not give cybersecurity and cyber resilience sufficient priority, this creates a foreseeable risk of harm to the company and thereby exposes the directors to potential enforcement action by ASIC based on the directors not acting with reasonable care and diligence,” Joe Longo Now, SMEs of course don’t generally have to worry about enforcement action regarding their cyber security, but the effects of not taking ownership fully, can be quite devastating. Cyber is a risk, just like any other regarding running a business and needs to be treated accordingly.

Cyber security can be both a business and an IT issue.  It’s a business issue because breaches can have a significant financial and reputational impacts.  It’s also an IT issue because it involves implementing technical measures to protect systems and data.  Effective cyber security requires a collaboration between business leaders and IT professionals to address both the strategic and technical aspects of security.

That said it has to business led as the IT and cyber security strategy must reflect the overall business strategy that all elements of the business must adhere to.  You can outsource your IT, but you can’t outsource your responsibility.

Phishing, ransomware, and other scams have certainly concentrated the mind somewhat, and these attacks are most definitely not confined to the large enterprise businesses, but have been attacking, with a lot of success, the small to medium business market.  We now must add into the mix AI and its capacity for increasing cyber-attacks at all levels, making the production of code, so much easier and making it available to those perhaps less skilled than heretofore.

More than half (54%) of SMEs in the UK had experienced some form of cyber-attack in 2022, up from 39% in 2020 (Vodafone Study, 2022). So, what can you do to better protect your business? Well, here are some quick wins you can implement straight away: Ensure that you and your employees are using some form of password management software. Implement strong access controls to ensure that only authorised individuals can access critical systems and data. Invest in employee training and awareness programs. But this is just the tip of the iceberg when it comes to cybersecurity.

As we travel around and visits clients or potential clients, it is common to find that they have the view that adequate security is provided by technology.  They rely on their IT provider to provide the guidance they need which tends to involve firewalls, anti-malware software and perhaps a backup regime.  All well and dandy.  A quote from Bruce Schneier, Fellow at the Berkman Center for Internet & Society at Harvard Law School, goes like this:

‘If you think technology can solve your security problems, then you don’t understand the problems and you don’t understand the technology’.

So, what does he mean?  As he’s not here to ask I suggest that he’s saying is that essentially the technology available can be an essential part of your protection but it has to be targeted in the right way, which not only means you have the right piece of kit doing the right thing, but that you are targeting your IT spend to support your business goals and give a maximum return on investment (ROI).  It should also be married to good policies and processes that are enforceable and auditable and fully understood by your work force.  To do this you have to understand exactly what your risks, vulnerabilities and threats are to ensure that your solution to those risks, vulnerabilities, and threats, is targeted for maximum effect and ROI and that the technology is supporting the policies and processes, all of which is underpinned with good security awareness training.

It’s also necessary to have some form of measuring the effectiveness of your solutions through a protective monitoring solution.  Such solutions for SMEs have long been considered too expensive to even consider, even though it provides a set of cybersecurity practices and measures aimed at safeguarding an SMEs digital assets and sensitive information. H2 is making that affordable and appropriate for SMEs at a price of £10 per seat and offering a 14 day free trial of the solution.

But first and foremost, you need to identify the risks that you face. How can you identify that risk and then mitigate it?  Taking risks is a part of business.  You assess risk every day when doing business.  Do you want to do this deal?  What happens if it goes not as expected?  Do I want to take this person on?  Etc etc etc.  Whether you formally undertake a risk assessment or whether you assess that risk informally, you are working out what is appropriate to a level that is consistent with the risk that your organisation is prepared to take.  Failure to do that will almost certainly be damaging to your business, perhaps fatally so.

Within SMEs the difference between assessing day to day business risk and assessing risk to information assets, is one of understanding.  What is an information asset?  Note the word ‘information’ rather than IT.  It is the information contained within the IT system that is the important asset, not the piece of hardware it is sitting on.  You understand your business risk, after all it is your business, but do you understand information risk?  Do you have a clear idea of what information assets you have and where they are?  Before you answer that think it through.  Do you really know where all the data is?  OK, you know that you have a server or servers and that somewhere in those servers there is a bunch of data which runs your business.  How much of that data has been saved onto staff workstations when they needed it to carry out some work?  How much has been copied off somewhere else for what was probably a very good reason at one point?  How well is your firewall functioning?  Can malware work its way onto the network because the firewall does not have Universal Threat Management installed and can therefore be probing the servers and workstations.  I could go on.

The first thing to understand is that these risks are owned by the board, and if you don’t have a formal board, then the management team.  That needs to be understood fully by those at the top.  That team needs to understand what level of risk is acceptable and agree what risks you are prepared to tolerate to achieve your business aims.   You need to ensure that supporting policies are produced, implemented, understood by employees, and regularly reviewed and updated.  At H2 we tend to produce an information security and data protection handbook which can run into many pages.  Producing these policies is not as easy as it sounds.

You may also wish to look at some recognised standards by which you can regulate your risk management.  One such is the international standard for information security, ISO 27000 series but perhaps the most appropriate for SMEs is the Cyber Essentials Scheme which will help you demonstrate an appropriate level of information security and risk management within your company.

Once you have a risk management framework in place, owned from the top, then you can identify your information assets and assess the risk to your business should those assets be compromised in some way.  Then and only then can you adequately assess what processes and technologies you need to mitigate the risks identified for each asset thus targeting your spend for maximum effectiveness.

Sadly, that’s not the end.  User education is probably the most important element of all for an SME.  Ensuring that your staff are aware of the policies and why they exist.  Protect yourself against scams which sadly, form the biggest danger to SMEs rather than hacks.  Scams can be very low tech or high tech using malware, but however they come in, your staff need to be aware of them.

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